Monterey Bay Aquarium
The mission of the nonprofit Monterey Bay Aquarium is to inspire conservation of the ocean.
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What Sets Us Apart

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1. We're an inclusive, committed, diverse group of people who collaborate.

 

2. We're passionate about learning more and doing more to better our world.

 

3. We're all dedicated to conservation of the ocean.

Making a Difference

Our Culture

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Working at the Monterey Bay Aquarium is more than just going to the office every day. In addition to our purpose-driven work in one of the most beautiful spots in the world, we offer a competitive compensation and benefits package (medical, dental and life insurance; floating holidays, vacation and sick time) including a couple of things we feel distinguish us: a unique and generous retirement plan and a wellness program staff can't wait to join. We do our best to walk the talk so we offer our team members discounts at our Cafe, which serves local, sustainable and organic foods, plus subsidized gym memberships and alternative transportation discounts, too. Our goal of working toward a healthy ocean can only be achieved with a healthy organization, which is something we strive for here at the Aquarium.

Opportunities at Monterey Bay

Seafood Watch Content Manager
The Content Manager is a position within the Seafood Watch program at the Monterey Bay Aquarium.  The position develops and/or manages digital and print content for platforms including internal and external reports, the website, app and e-newsletters.  Particular emphasis will be on developing strong, written and visual content for public and internal consumption. The position works with internal Aquarium departments, contractors and external organizations.  The position is responsible for ensuring that program content is accurate, delivered with efficiency and in a timely fashion, and portrayed in a manner consistent with the quality standards of the Monterey Bay AquariumCore ResponsibilitiesDraft and refine written content for online and print platformsProduce, schedule, deliver and evaluate Seafood Watch email communications/newslettersManage the production of other Seafood Watch public facing assets for the program's Public Engagement, Business and Science teams and ensure consistent messaging among all platforms and assetsInteract with the Aquarium marketing, exhibits and print graphics teamsDevelop reports on program progress for internal and external audiences (e.g. Board reports, year-end reports)Research—and develop content for—evolving consumer audienceCollaborate with Seafood Watch Business Partners to improve point of sale communicationsEnsure logo and usage licensing requirements are metAbsolutely Required Skills / Knowledge / Ability / Experience or Education5+ years' experience developing written content for a public facing organizationExperience coordinating internal teams and external contractorsStrong written communications skillsProficiency with Microsoft OfficeFLSADesired Skills / Knowledge / Ability / Experience or Education1 year work experience in an environmental non-profitStrong oral communications skillsStrong design senseKnowledge of marine conservation issuesAncillary ResponsibilitiesContribute to development of Seafood Watch Engagement strategyCollaborate with Seafood Watch Business Partners to improve POS communicationsEnsure online and print piece design is in line with the Aquarium design ethosReference # 19430Posted on Mar 23, 2017Location(s) Monterey BayExpertise Conservation & ScienceWork type(s) Regular, Full TimeJob level(s) Experienced, ManagementMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Seafood Watch Content Manager
The Content Manager is a position within the Seafood Watch program at the Monterey Bay Aquarium.  The position develops and/or manages digital and print content for platforms including internal and external reports, the website, app and e-newsletters.  Particular emphasis will be on developing strong, written and visual content for public and internal consumption. The position works with internal Aquarium departments, contractors and external organizations.  The position is responsible for ensuring that program content is accurate, delivered with efficiency and in a timely fashion, and portrayed in a manner consistent with the quality standards of the Monterey Bay AquariumCore ResponsibilitiesDraft and refine written content for online and print platformsProduce, schedule, deliver and evaluate Seafood Watch email communications/newslettersManage the production of other Seafood Watch public facing assets for the program's Public Engagement, Business and Science teams and ensure consistent messaging among all platforms and assetsInteract with the Aquarium marketing, exhibits and print graphics teamsDevelop reports on program progress for internal and external audiences (e.g. Board reports, year-end reports)Research—and develop content for—evolving consumer audienceCollaborate with Seafood Watch Business Partners to improve point of sale communicationsEnsure logo and usage licensing requirements are metAbsolutely Required Skills / Knowledge / Ability / Experience or Education5+ years' experience developing written content for a public facing organizationExperience coordinating internal teams and external contractorsStrong written communications skillsProficiency with Microsoft OfficeFLSADesired Skills / Knowledge / Ability / Experience or Education1 year work experience in an environmental non-profitStrong oral communications skillsStrong design senseKnowledge of marine conservation issuesAncillary ResponsibilitiesContribute to development of Seafood Watch Engagement strategyCollaborate with Seafood Watch Business Partners to improve POS communicationsEnsure online and print piece design is in line with the Aquarium design ethosReference # 19430Posted on Mar 23, 2017Location(s) Monterey BayExpertise Conservation & ScienceWork type(s) Regular, Full TimeJob level(s) Experienced, ManagementMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Guest Experience Representative (Seasonal)
The Guest Experience (GE) Representative plays an integral role in supporting the institutional goal of providing superlative on-site visitor experiences that create powerful emotional connections with our diverse guests. They work closely with other team members to welcome, orient, assist and thank all Aquarium guests and members. The GE Representative serves a variety of host and cashier roles throughout the aquarium, especially indoors and outdoors around entry and exit points. All work is performed in a highly dynamic environment - facilitating crowds on high volume days and providing individual hospitality on low volume days.Core ResponsibilitiesProactively greet guests and engage them in conversationThank and monitor guests exiting and re-entering the AquariumClearly communicate necessary information to assist guests with visit planning, answer questions, and promote aquarium programs/membershipEngage guests using hand-held models/live animal tubes, to both capture their attention and orient to the Aquarium spaces and exhibitsMaintain an ongoing knowledge of the Aquarium's exhibits and programs, as well as common information related to the Monterey areaEffectively manage cue lines both outside the building and the auditorium while maintaining enthusiastic interactions with guestsHandle various ticket and membership transactions, and follow proper cash handling procedures in both the Main and Membership EntrancesEngage guests throughout the Aquarium via various Guest Experience Operations activitiesSupport guests, volunteers and other staff with safe and efficient exit, check-in and re-entry procedures during an Emergency EvacuationSupport other Operations Department workgroups, as well as other Guest Experience DepartmentsAssist with other projects as requested by the supervisor or managerAdhere to the Monterey Bay Aquarium Attendance Policy and Service Standards, and the GE Image, Appearance and Uniform StandardsAbsolutely Required Skills / Knowledge / Ability / Experience or EducationAvailable to work both weekdays and weekends, as well as holidaysAbility to work on feet in both indoor and outdoor locationsPassion for the Monterey Bay Aquarium's missionStrong interpersonal and teamwork skillsExperience working both independently and as a member of a teamAbility to sustain enthusiastic interactions with both guests and staff, in a variety of situations for a full work shiftExperience working with multiple age groups, both adults and familiesDesired Skills / Knowledge / Ability / Experience or EducationAbility/comfort proactively approaching customers/guestsAbility to converse in another international language (Spanish, Chinese, Japanese, French, German, Portuguese, etc)Experience in hospitality, customer service and/or attractions industryComfort with learning/using new technologyAncillary ResponsibilitiesAssist with mentoring incoming staffWork alongside Teen Conservation Leader (TCL) studentsWelcome, check in, orient and escort groups through Hovden WayReference # 19412Posted on Mar 21, 2017Location(s) Monterey BayExpertise Guest Experience & SecurityWork type(s) Full Time, SeasonalJob level(s) Entry/graduate, ExperiencedMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Guest Experience Representative (Seasonal)
The Guest Experience (GE) Representative plays an integral role in supporting the institutional goal of providing superlative on-site visitor experiences that create powerful emotional connections with our diverse guests. They work closely with other team members to welcome, orient, assist and thank all Aquarium guests and members. The GE Representative serves a variety of host and cashier roles throughout the aquarium, especially indoors and outdoors around entry and exit points. All work is performed in a highly dynamic environment - facilitating crowds on high volume days and providing individual hospitality on low volume days.Core ResponsibilitiesProactively greet guests and engage them in conversationThank and monitor guests exiting and re-entering the AquariumClearly communicate necessary information to assist guests with visit planning, answer questions, and promote aquarium programs/membershipEngage guests using hand-held models/live animal tubes, to both capture their attention and orient to the Aquarium spaces and exhibitsMaintain an ongoing knowledge of the Aquarium's exhibits and programs, as well as common information related to the Monterey areaEffectively manage cue lines both outside the building and the auditorium while maintaining enthusiastic interactions with guestsHandle various ticket and membership transactions, and follow proper cash handling procedures in both the Main and Membership EntrancesEngage guests throughout the Aquarium via various Guest Experience Operations activitiesSupport guests, volunteers and other staff with safe and efficient exit, check-in and re-entry procedures during an Emergency EvacuationSupport other Operations Department workgroups, as well as other Guest Experience DepartmentsAssist with other projects as requested by the supervisor or managerAdhere to the Monterey Bay Aquarium Attendance Policy and Service Standards, and the GE Image, Appearance and Uniform StandardsAbsolutely Required Skills / Knowledge / Ability / Experience or EducationAvailable to work both weekdays and weekends, as well as holidaysAbility to work on feet in both indoor and outdoor locationsPassion for the Monterey Bay Aquarium's missionStrong interpersonal and teamwork skillsExperience working both independently and as a member of a teamAbility to sustain enthusiastic interactions with both guests and staff, in a variety of situations for a full work shiftExperience working with multiple age groups, both adults and familiesDesired Skills / Knowledge / Ability / Experience or EducationAbility/comfort proactively approaching customers/guestsAbility to converse in another international language (Spanish, Chinese, Japanese, French, German, Portuguese, etc)Experience in hospitality, customer service and/or attractions industryComfort with learning/using new technologyAncillary ResponsibilitiesAssist with mentoring incoming staffWork alongside Teen Conservation Leader (TCL) studentsWelcome, check in, orient and escort groups through Hovden WayReference # 19412Posted on Mar 21, 2017Location(s) Monterey BayExpertise Guest Experience & SecurityWork type(s) Full Time, SeasonalJob level(s) Entry/graduate, ExperiencedMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Guest Experience Ambassador I (Seasonal)
The Guest Experience (GE) Ambassador I plays an integral role in supporting the institutional goal of providing superlative on-site visitor experiences that create powerful emotional connections with our diverse guests. They are responsible for welcoming, orienting, interacting and educating both individual guests and groups. The Ambassador I creates personalized and memorable experiences with industry-leading hospitality by facilitating interpretive and educational activities in support of our mission to inspire conservation of the oceans. The GE Ambassador I works with the GE Operations staff, as well as other GE and interdivisional teams. All work is performed in a highly dynamic environment - facilitating crowds on high volume days and providing individual hospitality on low volume days.Core ResponsibilitiesProvide information related to wayfinding, aquarium mission, exhibits, animals, and programs; marine biology, ecology and conservation issues; membership benefits; upcoming promotionsApproach and interact with guests on an industry-leading hospitality level to personalize their aquarium experienceProvide a high level of professional customer service, including service recovery, and coordinate needed communication across GE teamsEngage guests using hand-held models/live animal tubes, to both capture their attention and orient to the Aquarium spaces and exhibitsFacilitate educational and entertaining activities for family guestsDeliver tourism group orientationsDeliver interpretation at various exhibits throughout the aquarium and decksEffectively manage cue lines both outside the building and the auditorium while maintaining enthusiastic interactions with guestsSupport guests, volunteers and other staff with safe and efficient exit, check-in and re-entry procedures during an Emergency EvacuationSupport other Operations teams and Guest Experience departmentsAssist with other projects as requested by the Supervisor/ManagerAdhere to the Monterey Bay Aquarium Attendance Policy and Service Standards, and the GE Image, Appearance and Uniform StandardsAbsolutely Required Skills / Knowledge / Ability / Experience or EducationWorking towards a college degreeAvailable to work both weekdays and weekends, as well as holidaysAbility to work on feet in both indoor and outdoor locationsExperience in informal education, hospitality, customer service and/or attractions industriesExcellent interpersonal skillsExceptional ability to sustain enthusiastic interactions with both guests and staff in a variety of situations for a full work shiftExperience working both independently and as a member of a teamKnowledge of, and passion for, local marine species, habitats and conservationExperience effectively engaging both adult and family audiencesDesired Skills / Knowledge / Ability / Experience or EducationCollege graduate or relative work experienceAbility to converse in Spanish, German, French, Portuguese, Chinese or other international languageExperience presenting to groupsAncillary ResponsibilitiesSupport Teen Conservation Leader (TCL) Ambassador studentsDeliver selected animal feeding, auditorium, theatrical and special programming throughout the aquariumLead public toursDeliver school group orientations using age appropriate techniquesReference # 19410Posted on Mar 21, 2017Location(s) Monterey BayExpertise Guest Experience & SecurityWork type(s) Full Time, SeasonalJob level(s) Entry/graduate, ExperiencedMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Guest Experience Ambassador I (Seasonal)
The Guest Experience (GE) Ambassador I plays an integral role in supporting the institutional goal of providing superlative on-site visitor experiences that create powerful emotional connections with our diverse guests. They are responsible for welcoming, orienting, interacting and educating both individual guests and groups. The Ambassador I creates personalized and memorable experiences with industry-leading hospitality by facilitating interpretive and educational activities in support of our mission to inspire conservation of the oceans. The GE Ambassador I works with the GE Operations staff, as well as other GE and interdivisional teams. All work is performed in a highly dynamic environment - facilitating crowds on high volume days and providing individual hospitality on low volume days.Core ResponsibilitiesProvide information related to wayfinding, aquarium mission, exhibits, animals, and programs; marine biology, ecology and conservation issues; membership benefits; upcoming promotionsApproach and interact with guests on an industry-leading hospitality level to personalize their aquarium experienceProvide a high level of professional customer service, including service recovery, and coordinate needed communication across GE teamsEngage guests using hand-held models/live animal tubes, to both capture their attention and orient to the Aquarium spaces and exhibitsFacilitate educational and entertaining activities for family guestsDeliver tourism group orientationsDeliver interpretation at various exhibits throughout the aquarium and decksEffectively manage cue lines both outside the building and the auditorium while maintaining enthusiastic interactions with guestsSupport guests, volunteers and other staff with safe and efficient exit, check-in and re-entry procedures during an Emergency EvacuationSupport other Operations teams and Guest Experience departmentsAssist with other projects as requested by the Supervisor/ManagerAdhere to the Monterey Bay Aquarium Attendance Policy and Service Standards, and the GE Image, Appearance and Uniform StandardsAbsolutely Required Skills / Knowledge / Ability / Experience or EducationWorking towards a college degreeAvailable to work both weekdays and weekends, as well as holidaysAbility to work on feet in both indoor and outdoor locationsExperience in informal education, hospitality, customer service and/or attractions industriesExcellent interpersonal skillsExceptional ability to sustain enthusiastic interactions with both guests and staff in a variety of situations for a full work shiftExperience working both independently and as a member of a teamKnowledge of, and passion for, local marine species, habitats and conservationExperience effectively engaging both adult and family audiencesDesired Skills / Knowledge / Ability / Experience or EducationCollege graduate or relative work experienceAbility to converse in Spanish, German, French, Portuguese, Chinese or other international languageExperience presenting to groupsAncillary ResponsibilitiesSupport Teen Conservation Leader (TCL) Ambassador studentsDeliver selected animal feeding, auditorium, theatrical and special programming throughout the aquariumLead public toursDeliver school group orientations using age appropriate techniquesReference # 19410Posted on Mar 21, 2017Location(s) Monterey BayExpertise Guest Experience & SecurityWork type(s) Full Time, SeasonalJob level(s) Entry/graduate, ExperiencedMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
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