Monterey Bay Aquarium
The mission of the nonprofit Monterey Bay Aquarium is to inspire conservation of the ocean.
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What Sets Us Apart

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1. We're an inclusive, committed, diverse group of people who collaborate.

 

2. We're passionate about learning more and doing more to better our world.

 

3. We're all dedicated to conservation of the ocean.

Making a Difference

Our Culture

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Working at the Monterey Bay Aquarium is more than just going to the office every day. In addition to our purpose-driven work in one of the most beautiful spots in the world, we offer a competitive compensation and benefits package (medical, dental and life insurance; floating holidays, vacation and sick time) including a couple of things we feel distinguish us: a unique and generous retirement plan and a wellness program staff can't wait to join. We do our best to walk the talk so we offer our team members discounts at our Cafe, which serves local, sustainable and organic foods, plus subsidized gym memberships and alternative transportation discounts, too. Our goal of working toward a healthy ocean can only be achieved with a healthy organization, which is something we strive for here at the Aquarium.

Opportunities at Monterey Bay

Security Officer
Job summaryMaintain a safe and secure environment for MBA staff, volunteers, guests, and animalsCore ResponsibilitiesProvide an outstanding customer experience to internal and external customers.Respond to medical emergencies on aquarium properties, providing an appropriate level of first aid care within scope of medical training.Patrol all buildings and grounds of Aquarium properties, day or night supervised or unsupervised.Document in a written report any security related incidents, or medical responses occurring at or related to the Monterey Bay Aquarium properties.Respond to emergencies and alarms on aquarium properties, providing security assistance and crowd control in accordance with department policies, coordinating response of police, fire and emergency medical services as needed.Respond to disaster scenarios on aquarium property in accordance with the aquarium MBA Incident Management Plan. Must be available for emergency recall in the event of a disaster and disaster response training.Perform dispatch functions for aquarium, to include monitoring and dispatching radio calls, monitoring surveillance cameras and access control doors and gates.Maintain crowd control when required.Assist in maintaining daily security logs, key and radio control forms, vehicle logs and the lost and found program as directed by Security Supervisors.Assist other aquarium departments with operational and special needs as directed by Security Supervisors.Maintain confidentiality in all aspects of the security function and reporting dutiesConduct opening and closing of aquarium employee and public areas for normal business hours and special events.Observe and report any violations of company policies, security risks, or safety hazards to the appropriate managers.Provide cash escorts and maintain crowd control when required.Adhere to the Guest Experience uniform and grooming standards.Respond to calls for lost or found children and provide safety and security for those individuals until reunited with adult chaperons or parentsConduct personal bag inspections for guests entering the Aquarium as scheduled or directed. Absolutely Required Skills / Knowledge / Ability / Experience or EducationHigh school diploma or equivalent.Must obtain and maintain a minimum of CPR and Basic First Aid certifications as training is provided.Must become licensed as a Proprietary Security Officer with the department of Consumer Affairs (BSIS) within 6 months of employmentMust complete initial BSIS Guard training (8) hours and a minimum of (2) hours update training per year.Must attend a minimum of (4) trainings per year when scheduled, to include departmental meetings, training and retreats.Computer literate with proven Microsoft Word, Excel and Outlook knowledge/experience.Ability to multi-task and prioritize activities based on urgency.Must be able to pass and maintain a comprehensive background and local police check, free of felony, misdemeanor and other types of convictions with a verdict of anything other than not-guilty.Must be able to operate aquarium vehicles and have and maintain a valid California Driver's License clear of traffic convictions in accordance with the aquarium's DMV pull program.Ability to pass post-hire drug screening test and random, periodic drug screening tests.Must be able to work Day (08:0AM0-4:00PM), Swing (4:00PM-Midnight) and Night Midnight-08:00AM shifts as assigned or scheduled. Must be able to work week-ends and holidays as assigned or scheduled Desired Skills / Knowledge / Ability / Experience or EducationPrevious work experience in a security related or emergency response fieldPrevious work experience in surveillance systems monitoringPrevious work experience in the alarm installation or maintenance fieldPrevious work experience in the medical field Ancillary ResponsibilitiesAbility to be alert and vigilant, ready to be a good witness at all times, whether on the exhibit floor, behind the scenes, conducting building rounds, or sitting at the dispatch station in the Security Operations CenterAbility to respond to and mitigate conflict situations in a safe and professional mannerMaintain accountability of personal and shared department equipmentReference # 19650Posted on Apr 19, 2017Location(s) Monterey BayExpertise Guest Experience & SecurityWork type(s) Regular, Full TimeJob level(s) Entry/graduate, ExperiencedMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Security Officer
Job summaryMaintain a safe and secure environment for MBA staff, volunteers, guests, and animalsCore ResponsibilitiesProvide an outstanding customer experience to internal and external customers.Respond to medical emergencies on aquarium properties, providing an appropriate level of first aid care within scope of medical training.Patrol all buildings and grounds of Aquarium properties, day or night supervised or unsupervised.Document in a written report any security related incidents, or medical responses occurring at or related to the Monterey Bay Aquarium properties.Respond to emergencies and alarms on aquarium properties, providing security assistance and crowd control in accordance with department policies, coordinating response of police, fire and emergency medical services as needed.Respond to disaster scenarios on aquarium property in accordance with the aquarium MBA Incident Management Plan. Must be available for emergency recall in the event of a disaster and disaster response training.Perform dispatch functions for aquarium, to include monitoring and dispatching radio calls, monitoring surveillance cameras and access control doors and gates.Maintain crowd control when required.Assist in maintaining daily security logs, key and radio control forms, vehicle logs and the lost and found program as directed by Security Supervisors.Assist other aquarium departments with operational and special needs as directed by Security Supervisors.Maintain confidentiality in all aspects of the security function and reporting dutiesConduct opening and closing of aquarium employee and public areas for normal business hours and special events.Observe and report any violations of company policies, security risks, or safety hazards to the appropriate managers.Provide cash escorts and maintain crowd control when required.Adhere to the Guest Experience uniform and grooming standards.Respond to calls for lost or found children and provide safety and security for those individuals until reunited with adult chaperons or parentsConduct personal bag inspections for guests entering the Aquarium as scheduled or directed. Absolutely Required Skills / Knowledge / Ability / Experience or EducationHigh school diploma or equivalent.Must obtain and maintain a minimum of CPR and Basic First Aid certifications as training is provided.Must become licensed as a Proprietary Security Officer with the department of Consumer Affairs (BSIS) within 6 months of employmentMust complete initial BSIS Guard training (8) hours and a minimum of (2) hours update training per year.Must attend a minimum of (4) trainings per year when scheduled, to include departmental meetings, training and retreats.Computer literate with proven Microsoft Word, Excel and Outlook knowledge/experience.Ability to multi-task and prioritize activities based on urgency.Must be able to pass and maintain a comprehensive background and local police check, free of felony, misdemeanor and other types of convictions with a verdict of anything other than not-guilty.Must be able to operate aquarium vehicles and have and maintain a valid California Driver's License clear of traffic convictions in accordance with the aquarium's DMV pull program.Ability to pass post-hire drug screening test and random, periodic drug screening tests.Must be able to work Day (08:0AM0-4:00PM), Swing (4:00PM-Midnight) and Night Midnight-08:00AM shifts as assigned or scheduled. Must be able to work week-ends and holidays as assigned or scheduled Desired Skills / Knowledge / Ability / Experience or EducationPrevious work experience in a security related or emergency response fieldPrevious work experience in surveillance systems monitoringPrevious work experience in the alarm installation or maintenance fieldPrevious work experience in the medical field Ancillary ResponsibilitiesAbility to be alert and vigilant, ready to be a good witness at all times, whether on the exhibit floor, behind the scenes, conducting building rounds, or sitting at the dispatch station in the Security Operations CenterAbility to respond to and mitigate conflict situations in a safe and professional mannerMaintain accountability of personal and shared department equipmentReference # 19650Posted on Apr 19, 2017Location(s) Monterey BayExpertise Guest Experience & SecurityWork type(s) Regular, Full TimeJob level(s) Entry/graduate, ExperiencedMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Guest Experience Interpreter
The Interpreter provides support for Guest Experience staff and volunteer guides. This includes developing and delivering programs and educational enrichments for volunteers and guests, supporting volunteers at aquarium exhibits and participating in training and coaching volunteers and staff, as well as conducting independent projects and other duties as required.Core Responsibilities Develop and deliver ongoing interpretive updates and enrichments for volunteer guides and staff.Participate in development and delivery of the training of new volunteer guides and Teen Conservation Leaders.Support Guest Experience Programs by learning and delivering programs as scheduled.Provide support for Teen Conservation Leaders program.Provide support and oversight of volunteer guide shifts as assignedAbsolutely Required Skills / Knowledge / Ability / Experience or EducationSuperior interpersonal communication skills (verbal and written) and public speaking skills.Ability to work as a team memberAbility to complete projects on time.Desired Skills / Knowledge / Ability / Experience or EducationMarine science, environmental science, biology or equivalent backgroundInterpretation or education experience, or NAI interpretive certificationAbility to supervise volunteersGuest service/customer service experienceAncillary ResponsibilitiesConduct individual  and collaborative projects as assignedReference # 19630Posted on Apr 12, 2017Location(s) Monterey BayExpertise Education & Guest ProgramsWork type(s) Regular, Full TimeJob level(s) ExperiencedMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Guest Experience Interpreter
The Interpreter provides support for Guest Experience staff and volunteer guides. This includes developing and delivering programs and educational enrichments for volunteers and guests, supporting volunteers at aquarium exhibits and participating in training and coaching volunteers and staff, as well as conducting independent projects and other duties as required.Core Responsibilities Develop and deliver ongoing interpretive updates and enrichments for volunteer guides and staff.Participate in development and delivery of the training of new volunteer guides and Teen Conservation Leaders.Support Guest Experience Programs by learning and delivering programs as scheduled.Provide support for Teen Conservation Leaders program.Provide support and oversight of volunteer guide shifts as assignedAbsolutely Required Skills / Knowledge / Ability / Experience or EducationSuperior interpersonal communication skills (verbal and written) and public speaking skills.Ability to work as a team memberAbility to complete projects on time.Desired Skills / Knowledge / Ability / Experience or EducationMarine science, environmental science, biology or equivalent backgroundInterpretation or education experience, or NAI interpretive certificationAbility to supervise volunteersGuest service/customer service experienceAncillary ResponsibilitiesConduct individual  and collaborative projects as assignedReference # 19630Posted on Apr 12, 2017Location(s) Monterey BayExpertise Education & Guest ProgramsWork type(s) Regular, Full TimeJob level(s) ExperiencedMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Seasonal Sales Associate
Reporting RelationshipReports to Sales and Reservation Center Manager Job summary The Sales Associate is responsible for assisting Aquarium guests prior to their visit with reservations, transactions and information. Core Responsibilities Process reservations and/or sell tickets for general groups, tour operator groups, school groups, special events, Aquarium Adventures and pre-paid/advance ticket salesPerform call center duties for both telephone and live chat communications, upholding the highest standards of customer service. Provide Membership support for enrollment and renewal in conjunction with orders and processing donor tour certificatesPrimary contact for local DMC's, responsible for maintaining current roster of DMC's as well as coordinating periodic outreach with Sales ManagerSupport Sales Managers as assigned with proactive sales activityManage multiple Sales inboxes, assists with Hotel Partner relations.Contribute to meeting or exceeding the revenue goals of the Sales department as set forth in the annual Sales Plan and Objectives. Absolutely Required Skills / Knowledge / Ability / Experience or Education Two years customer service experienceExcellent phone skills and written communication skillsExperienced in Microsoft Word & Excel Desired Skills / Knowledge / Ability / Experience or EducationBachelor Degree in related fieldKnowledge of Galaxy and Raiser's Edge database systemsSpanish BilingualSales experience Ancillary Responsibilities Salesforce, Raiser's Edge, GalaxyReference # 19550Posted on Apr 3, 2017Location(s) Monterey BayExpertise Reservation CenterWork type(s) Full Time, SeasonalJob level(s) Entry/graduateMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Seasonal Sales Associate
Reporting RelationshipReports to Sales and Reservation Center Manager Job summary The Sales Associate is responsible for assisting Aquarium guests prior to their visit with reservations, transactions and information. Core Responsibilities Process reservations and/or sell tickets for general groups, tour operator groups, school groups, special events, Aquarium Adventures and pre-paid/advance ticket salesPerform call center duties for both telephone and live chat communications, upholding the highest standards of customer service. Provide Membership support for enrollment and renewal in conjunction with orders and processing donor tour certificatesPrimary contact for local DMC's, responsible for maintaining current roster of DMC's as well as coordinating periodic outreach with Sales ManagerSupport Sales Managers as assigned with proactive sales activityManage multiple Sales inboxes, assists with Hotel Partner relations.Contribute to meeting or exceeding the revenue goals of the Sales department as set forth in the annual Sales Plan and Objectives. Absolutely Required Skills / Knowledge / Ability / Experience or Education Two years customer service experienceExcellent phone skills and written communication skillsExperienced in Microsoft Word & Excel Desired Skills / Knowledge / Ability / Experience or EducationBachelor Degree in related fieldKnowledge of Galaxy and Raiser's Edge database systemsSpanish BilingualSales experience Ancillary Responsibilities Salesforce, Raiser's Edge, GalaxyReference # 19550Posted on Apr 3, 2017Location(s) Monterey BayExpertise Reservation CenterWork type(s) Full Time, SeasonalJob level(s) Entry/graduateMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
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