Position Purpose: Oversee the day-to-day work functions of the assigned area, provide support to staff and exercise cost control in order to accurately and timely process members' medical claims.
* Hire, inspire, motivate, coach, counsel and supervise staff. * Monitor performance of employees * Assess and allocate work volumes on a daily basis. * Special project work as assigned. * Ensure task completion and performance goals are met, such as Quality, Adherence, service levels * Identify and resolve operational problems * Accountable for daily/weekly/monthly activities of all team members
Knowledge/Experience: Associate's degree or equivalent experience. 2+ years of claims processing, healthcare, customer service, or supervisory/lead experience.