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Rick Setlock

Radial Corp | Senior Change Manager

About Me

• Systems professional with 26 years of diverse experience in the information technology field
• Demonstrated achiever with exceptional knowledge of Change Management, Release Management, Incident Management, Service Management, Software Configuration Management, and overall process improvement
• Proven track record of implementing new ITSM solutions at the enterprise level
• Skilled at learning new concepts quickly, working well with others, and communicating ideas clearly and effectively
• ITSM expertise leveraging the latest tools including Serena Service Manager, CA Service Desk & ServiceNow

Work Experience

Radial Corp
Senior Change Manager
May, 2016 - Present

eBay
, Senior Change Manager
January, 2013 - May, 2016

Education

Penn State, Management Information Systems

Nativity B.V.M.High School

Networks