7- Eleven
The 7‑Eleven brand is known and loved around the world, and our iconic products are a big part of the American culture.
Header_seven_banner_copy

About Us

 

Oh Thank Heaven for 7-Eleven!®

A success story fueled by customers’ needs

“Give the customers what they want, when and where they want it.”

Joe C. Thompson Jr. | 7‑Eleven Founder

 

The 7‑Eleven brand is known and loved around the world, and our iconic products are a big part of the American culture. And although we’ve grown significantly over the years, our focus stays fixed on making life easier for customers. This simple idea is the reason we’re the marketplace leader. It’s also why our customers, employees, Franchisees and community leaders are proud to be part of the 7‑Eleven story.

Thinking beyond the store

1111

For 90 years, 7‑Eleven has been successfully meeting customers’ needs. But convenience is now being redefined. We’re integrating more than 66,000 stores worldwide with a strong digital and e-commerce presence. Through machine learning, artificial intelligence and next-level mobile technologies, we’ll meet—and exceed—our customers’ ever-changing needs. Sound like your kind of environment? Read on.

Our Culture

To lead, we serve

7‑Eleven has always been about serving the needs of our customers. This philosophy has also extended to our 7‑Eleven team, which is why Servant Leadership and its core values play such a big part in our organization.

 

All kinds of people with one focus: making life easier

We’re the convenience leader for a reason – and it has everything to do with our diverse and multi-talented team of men and women who are passionate about making life convenient.

 

Room to move around and grow

Cross-functional learning is not just allowed at 7‑Eleven. It’s applauded. We’ve got the size, stability and resources that make it possible for employees to find rewarding careers.

 

A top-five franchisor

7‑Eleven is a brand that’s recognized worldwide. We’ve also made a reputable name for ourselves in the franchise business, and are consistently ranked as a top-five franchisor.

 

The Store Support Center: the engine behind our stores

If our stores are the fuel for busy communities, then our Store Support Center is the fuel for our stores. This is where the innovating, strategizing, forecasting, training and troubleshooting take place.

Convenient Facts

Career Opportunities

Associate Category Manager, Tobacco
Overview Assist Category Manager in the strategic development of the category sales plan that is consistent with the overall Merchandise strategy, promote and verify execution of category strategy at the store, take ownership of one or several small categories and ensure that the category fits into the total store perspective. Responsibilities Legislative: Federal, State and City Ordnances*Review all Federal/State legislative updates – All newly introduced and proposed ordnances*Collaborate with Government Affairs on interpretation of newly introduced bills*Coordinate with Category Support (if passed); Pricing, Product Support (Assortment), Space Planning (Schematics), Vendors (Request local Intel), Taxation, Legal, Wholesale (McLane), Licensing, IT and SSC Communications Team*Communicate to Ops/store via newsletter or email/phone*Analyze and provide impact of enacted ordnances to store operations, maintain an archive for future referenceSales & Planning.*Develop, manage and communicate zone level sales plans in concert with overall category sales plans (working closely with the ZML).*Complete entry for regional/zone level in sales planning tool, including de-averaged costs/retail, and new/expanded items/offers.*Ensure regional POP needs are itemized correctly in monthly sales plan; proof monthly solicitation for accuracy, make recommendations asnecessary to support development of regional POP item forecasts.*Support Product Director and Senior Category Manager on day-to-day activities that include regional pricing strategies. Also lead the preparation for and engagement in regional vendor meetings related to product assortment architecture and cost of goods negotiations.Supply Chain Management / Vendor or Supplier Relationships*Provide forecasting information (coordinated with Operations) for all key focus items/offers. For Fresh Food (Commissary/Bakery) provide volume forecast/plan outlook during quarterly financial reviews and participate in quarterly financial reviews/align on resulting cost/retailchanges.*Manage regional vendor relationships for assigned area as primary contact. Collaborate with Logistics, Senior Category Manager to ensure stable supply within the demand chain including close collaboration with Logistics team/partners. Additionally, assist Senior Category Manager with product quality attributes and ensuring products are delivering on quality/value needs of customers.*Negotiate regional offers, costs, bill-backs, allowances, terms, co-op media and other related opportunities; coordinate / communicate with Senior Category Manager.*Ensure proper information provided for regional suppliers including product costs, bill-back, allowances, discounts, LDUÆs, routing information, new item set up details and new vendor set up details.*Provide leadership and oversight for on-going quality management, facilitate quarterly store rides with suppliers/partners to gather CSA and create action plans to improve performance. Market Area current situation development & identify opportunities.*Understand marketplace and variations from national Category CSA and understand Zone Level CSA impacts from ZML.*Identify localizes/zone assortment/improvement opportunities to grow the business & collaborate with Senor Category Manager and Sr. Product Director to incorporate into future plans.*Regular visit stores within ZML and Zone to assess internal category CSA.*Develop and manage regional plan-o-grams for assigned area to best meet customer needs and maximize category productivity through collaboration with the Senior Category Manager/Category Manager and Visual Merchandise planning team.*Track all key sales metrics (sales/group/unit/margin) for areas supported. Analyze and share insights with Senior Category Manager, Product Director and other Operations leadership to driving improved results and enhance understanding of the business. (Works closely with Category Specialist)*Solicits input from the Zone Merchandising Leaders and Merchandisers into regionalization of assortment.*Accountable for optimizing Gross Profit dollars within category role and overall category growth for assigned Zones. Conduct ongoing financial analysis of regional business by evaluating product SKU productivity.*Develop and oversee regional in-store testing of potential new products, concepts and promotional activity. Optimize display management opportunities within assigned category and assigned zones. (Working with Testing team who now leads all testing initiatives).*Support testing activity in assigned zone to include Senior Category Manager driven (national) testing, including preparation/delivering communication materials, tracking of results/feedback to Test areas/stores, verification in stores/Franchise feedback.Conduit for communication*Provide point-of-view to Operational leadership based on CSA/marketplace understanding; be advocate for customer in the zones assigned engage Operations to support.*Communicate requirements, volume changes/sales plan, other key sales plan information to Division Logistics Manager/Logistics team and coordinate readiness for delivery.*Communicate integrated sales plans (national/zone) and ensure comprehensive delivery of necessary facts/data/SOP.*Coach Operations regarding best merchandising practices for the category; describe how to sell and what is cost/benefit (working withZML). Qualifications Education: Bachelors/4 Yr Degree Experience: 1-3 yrs, Strong analytical skills. Effective communication. Negotiating experience.Understanding of financial methodology to determine costs and to develop annual business plan.
Associate Category Manager, Tobacco
Overview Assist Category Manager in the strategic development of the category sales plan that is consistent with the overall Merchandise strategy, promote and verify execution of category strategy at the store, take ownership of one or several small categories and ensure that the category fits into the total store perspective. Responsibilities Legislative: Federal, State and City Ordnances*Review all Federal/State legislative updates – All newly introduced and proposed ordnances*Collaborate with Government Affairs on interpretation of newly introduced bills*Coordinate with Category Support (if passed); Pricing, Product Support (Assortment), Space Planning (Schematics), Vendors (Request local Intel), Taxation, Legal, Wholesale (McLane), Licensing, IT and SSC Communications Team*Communicate to Ops/store via newsletter or email/phone*Analyze and provide impact of enacted ordnances to store operations, maintain an archive for future referenceSales & Planning.*Develop, manage and communicate zone level sales plans in concert with overall category sales plans (working closely with the ZML).*Complete entry for regional/zone level in sales planning tool, including de-averaged costs/retail, and new/expanded items/offers.*Ensure regional POP needs are itemized correctly in monthly sales plan; proof monthly solicitation for accuracy, make recommendations asnecessary to support development of regional POP item forecasts.*Support Product Director and Senior Category Manager on day-to-day activities that include regional pricing strategies. Also lead the preparation for and engagement in regional vendor meetings related to product assortment architecture and cost of goods negotiations.Supply Chain Management / Vendor or Supplier Relationships*Provide forecasting information (coordinated with Operations) for all key focus items/offers. For Fresh Food (Commissary/Bakery) provide volume forecast/plan outlook during quarterly financial reviews and participate in quarterly financial reviews/align on resulting cost/retailchanges.*Manage regional vendor relationships for assigned area as primary contact. Collaborate with Logistics, Senior Category Manager to ensure stable supply within the demand chain including close collaboration with Logistics team/partners. Additionally, assist Senior Category Manager with product quality attributes and ensuring products are delivering on quality/value needs of customers.*Negotiate regional offers, costs, bill-backs, allowances, terms, co-op media and other related opportunities; coordinate / communicate with Senior Category Manager.*Ensure proper information provided for regional suppliers including product costs, bill-back, allowances, discounts, LDUÆs, routing information, new item set up details and new vendor set up details.*Provide leadership and oversight for on-going quality management, facilitate quarterly store rides with suppliers/partners to gather CSA and create action plans to improve performance. Market Area current situation development & identify opportunities.*Understand marketplace and variations from national Category CSA and understand Zone Level CSA impacts from ZML.*Identify localizes/zone assortment/improvement opportunities to grow the business & collaborate with Senor Category Manager and Sr. Product Director to incorporate into future plans.*Regular visit stores within ZML and Zone to assess internal category CSA.*Develop and manage regional plan-o-grams for assigned area to best meet customer needs and maximize category productivity through collaboration with the Senior Category Manager/Category Manager and Visual Merchandise planning team.*Track all key sales metrics (sales/group/unit/margin) for areas supported. Analyze and share insights with Senior Category Manager, Product Director and other Operations leadership to driving improved results and enhance understanding of the business. (Works closely with Category Specialist)*Solicits input from the Zone Merchandising Leaders and Merchandisers into regionalization of assortment.*Accountable for optimizing Gross Profit dollars within category role and overall category growth for assigned Zones. Conduct ongoing financial analysis of regional business by evaluating product SKU productivity.*Develop and oversee regional in-store testing of potential new products, concepts and promotional activity. Optimize display management opportunities within assigned category and assigned zones. (Working with Testing team who now leads all testing initiatives).*Support testing activity in assigned zone to include Senior Category Manager driven (national) testing, including preparation/delivering communication materials, tracking of results/feedback to Test areas/stores, verification in stores/Franchise feedback.Conduit for communication*Provide point-of-view to Operational leadership based on CSA/marketplace understanding; be advocate for customer in the zones assigned engage Operations to support.*Communicate requirements, volume changes/sales plan, other key sales plan information to Division Logistics Manager/Logistics team and coordinate readiness for delivery.*Communicate integrated sales plans (national/zone) and ensure comprehensive delivery of necessary facts/data/SOP.*Coach Operations regarding best merchandising practices for the category; describe how to sell and what is cost/benefit (working withZML). Qualifications Education: Bachelors/4 Yr Degree Experience: 1-3 yrs, Strong analytical skills. Effective communication. Negotiating experience.Understanding of financial methodology to determine costs and to develop annual business plan.
Senior Product Manager
Overview Who we areImagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 67,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers. Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us. How we leadAt 7-Eleven we are guided by our Leadership Principles.Be Customer Obsessed Be Courageous with Your Point of ViewChallenge the Status QuoAct Like an EntrepreneurHave an “It Can Be Done” AttitudeDo the Right Thing Be AccountableEach principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores. Responsibilities About the opportunity7-Eleven is expanding its digital footprint with a full suite of products and services that are revolutionizing the industry. We are looking to foster innovation by focusing on designing experiences for customer delight and Test & Learn methodologies. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at 7-Eleven.Discover what it's like to be part of a team that rewards taking risks and trying new things. It's time to love what you do!Manage 7-Eleven's web strategy and roadmap. Own the vision, execution, and management. Manage 3rd party vendor relationships including contract negotiation and implementation. Manage customer experience and develop customer journeys. Work with various functional areas such as Delivery/Ecommerce, Loyalty, and Merchandising to develop a cohesive product plan. Responsible for website SEO and increasing 7-Eleven's digital presence through partnerships, social and content marketingLead webs analytics & A/B testing for websiteDevelop personalized and targeted experiences on the website for various audiences Qualifications Education: Bachelors/4 Year Degree required Experience: At least 5 years of experience in delivery, digital product management, digital marketing, customer experience, and analytics. 5+ years Product Management/Merchandising experience having supported the entire product development cycle from concept to introduction.Retail experience.Detailed project or program management experience in a retail environment.Technology savvy and familiarity with ecommerce business models.Experience with contract negotiation and implementation.
Senior Product Manager
Overview Who we areImagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 67,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers. Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us. How we leadAt 7-Eleven we are guided by our Leadership Principles.Be Customer Obsessed Be Courageous with Your Point of ViewChallenge the Status QuoAct Like an EntrepreneurHave an “It Can Be Done” AttitudeDo the Right Thing Be AccountableEach principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores. Responsibilities About the opportunity7-Eleven is expanding its digital footprint with a full suite of products and services that are revolutionizing the industry. We are looking to foster innovation by focusing on designing experiences for customer delight and Test & Learn methodologies. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at 7-Eleven.Discover what it's like to be part of a team that rewards taking risks and trying new things. It's time to love what you do!Manage 7-Eleven's web strategy and roadmap. Own the vision, execution, and management. Manage 3rd party vendor relationships including contract negotiation and implementation. Manage customer experience and develop customer journeys. Work with various functional areas such as Delivery/Ecommerce, Loyalty, and Merchandising to develop a cohesive product plan. Responsible for website SEO and increasing 7-Eleven's digital presence through partnerships, social and content marketingLead webs analytics & A/B testing for websiteDevelop personalized and targeted experiences on the website for various audiences Qualifications Education: Bachelors/4 Year Degree required Experience: At least 5 years of experience in delivery, digital product management, digital marketing, customer experience, and analytics. 5+ years Product Management/Merchandising experience having supported the entire product development cycle from concept to introduction.Retail experience.Detailed project or program management experience in a retail environment.Technology savvy and familiarity with ecommerce business models.Experience with contract negotiation and implementation.
Cloud System Engineer
Overview Responsible for system uptime and performance as it relates to server services in data centers an cloud including configuration, developing disaster recovery plans, validating system specs for procurement, installing, upgrading and migrating servers and server-related hardware and software. Work with business areas Digital/IT and end users. Provide customer service and resolve support issues according to service level agreements.Develop and maintain system documentations. Responsibilities Administer system services in data centers and cloud. Validate business requirements and determine architecture design based on security policies. Coordinate and perform server and peripheral installs, adds, moves, and changes in accordance with user timing and needs and to minimize impact on users resulting from maintenance activities.Perform business analysis of infrastructure services including but not limited to: operational performance, operation problems, design and prototypes of current and emerging technologyProvide level 3 troubleshooting and support of all server infrastructure services related issues.Resolve end-user problems using the designated Help-Desk management tools to respond to issues and to track problems. Perform user account and group management as required. Work closely with other Digital/IT departments (ie. Developers, Network Services, EHD, PC Support, Security, etc.) to resolve issues quickly and efficiently.Develop and maintain system documentation throughout the lifecycle of the system.Generate system metrics and reports for purposes of detecting performance bottleneck and capacity planning.Define and implement procedures to track configuration changes.Perform 7x24x365 on-call operations for server infrastructure and server related hardware and software.Create and maintain architectural and operations documentation.Manage system inventory. Qualifications Education:High School Education Experience:8+ Years experienceSpecial Certifications / Licenses: MCSE or Cloud Platform and Azure Cloud management of at least 2 yearsInternal Posting Dates: 08/29 - 9/11
Cloud System Engineer
Overview Responsible for system uptime and performance as it relates to server services in data centers an cloud including configuration, developing disaster recovery plans, validating system specs for procurement, installing, upgrading and migrating servers and server-related hardware and software. Work with business areas Digital/IT and end users. Provide customer service and resolve support issues according to service level agreements.Develop and maintain system documentations. Responsibilities Administer system services in data centers and cloud. Validate business requirements and determine architecture design based on security policies. Coordinate and perform server and peripheral installs, adds, moves, and changes in accordance with user timing and needs and to minimize impact on users resulting from maintenance activities.Perform business analysis of infrastructure services including but not limited to: operational performance, operation problems, design and prototypes of current and emerging technologyProvide level 3 troubleshooting and support of all server infrastructure services related issues.Resolve end-user problems using the designated Help-Desk management tools to respond to issues and to track problems. Perform user account and group management as required. Work closely with other Digital/IT departments (ie. Developers, Network Services, EHD, PC Support, Security, etc.) to resolve issues quickly and efficiently.Develop and maintain system documentation throughout the lifecycle of the system.Generate system metrics and reports for purposes of detecting performance bottleneck and capacity planning.Define and implement procedures to track configuration changes.Perform 7x24x365 on-call operations for server infrastructure and server related hardware and software.Create and maintain architectural and operations documentation.Manage system inventory. Qualifications Education:High School Education Experience:8+ Years experienceSpecial Certifications / Licenses: MCSE or Cloud Platform and Azure Cloud management of at least 2 yearsInternal Posting Dates: 08/29 - 9/11
See More