NRG
NRG is the premier energy company of the 21st century changing the way people think about and use energy.
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Achievements

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Whether as the largest solar power developer in the country, by building the nation's first privately funded electric vehicle charging infrastructure or by giving customers the latest smart energy solutions to better manage their energy use, NRG is a pioneer in developing cleaner and smarter energy choices for our customers.

"Our NRG"

For the People

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Everyone who works at NRG is helping create a different kind of energy company. Working as “One NRG,” we are a team of approximately 10,000 employees who help power 42 million homes and have almost 3 million residential and business customers across the country.

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Jobs

Quality Assurance Field Analyst I
Summary: The Quality Analyst will be responsible for onboarding new hires and completing termination request for Texas Mass Sales through Field Glass, Contingent Worker, and third party tools. The Quality Analyst will assist with planning, coordinating, and scheduling audits to ensure vendors are adhering to the Texas Mass Sales Background Check and Drug Test Standards. The Quality Analyst will assist in monitoring effectiveness of business processes and coordinate implementation for performance improvements resulting in timely and correct completion of customer issues and meeting performance metrics. Essential Duties/Responsibilities:Process new hire onboarding and terminations through Field Glass, Contingent Worker, third party tools and maintain/update processWork with the Contingent Workforce Program Office, contract agencies, third party vendors, Human Resources, IT, and Telecom to resolve onboarding issuesResponsible for termination compliance through weekly/monthly auditsResponsible for planning, coordinating, and scheduling audits to ensure vendors are adhering to the Texas Mass Sales Background Check and Drug Test standardsAct as liaison between Texas Mass Sales and third party service providersAct as liaison between Texas Mass Sales and other business units and departmentsMonitoring calls through Verint and identifying trendsHandle customer issue/complaints. Employee is responsible for the complete, accurate and timely resolution of every issue/complaint assigned.Prepare spreadsheets, graphics, and word documents as required for reporting, analysis, documentation, and presentationsMaintain close and ongoing relationships with internal customer facing groups as well as Back Office to affect timely response to customer issuesAssist in tracking deliverables for our agencies, third party vendors, and internal groupsDevelop and document onboarding/termination requirements, training material and provide training to contract agencies and third party vendorsAssist in identifying and documenting technical system and process requirements for improved operational efficienciesDomestic and international travel requiredNegotiation SkillsEducation:High School diploma, GED, or equivalent math and English skills required. Bachelor’s degree from an accredited college or university preferredExperience:At least 2 years in operations within the energy industry or retail operations in competitive consumer services or call center operations is required2-3 years of experience with call monitoring and looking for trends to improve performanceExperience with Vendor/Service Provider Management also considered a plusAdditional Knowledge, Skills and Abilities:Exceptional people skills enabling effective interaction with internal, external customers, peers, and managementComfortable holding people accountable to commitmentsAble to clearly and concisely explain results of complex issues to non-technical decision-makersSelf-starter - takes steps to improve deliverables/results without having to be askedStrong analytical skills and desire to research problems to seek resolutionExcellent problem solving skills and ability to use good judgment to make decisionsMust have knowledge regarding how to perform advanced research and diagnosis on customer issuesExceptional verbal and written communication skillsExcellent listening skillsExceptional customer service abilities to handle difficult customersWork effectively in a team environmentStrong time management and organizational skills neededAbility to look for trends and provide solutionsExcellent personal computer skills, including all MS Office applications, are requiredMust be detail-oriented and able to multi-taskMust understand importance of confidentiality in this roleSAP – CCS skills are requiredBilingual (Spanish) preferred but not required.Physical Requirements:Occasionally requires lifting as appropriate to perform duties and responsibilities.Working Conditions:Professional office environment with the majority of work performed on a computer in a seated positionSome overtime required as special projects ariseNormal work schedule between 7am – 7pmOvernight travel to other NRG Service Provider locations
Quality Assurance Field Analyst I
Summary: The Quality Analyst will be responsible for onboarding new hires and completing termination request for Texas Mass Sales through Field Glass, Contingent Worker, and third party tools. The Quality Analyst will assist with planning, coordinating, and scheduling audits to ensure vendors are adhering to the Texas Mass Sales Background Check and Drug Test Standards. The Quality Analyst will assist in monitoring effectiveness of business processes and coordinate implementation for performance improvements resulting in timely and correct completion of customer issues and meeting performance metrics. Essential Duties/Responsibilities:Process new hire onboarding and terminations through Field Glass, Contingent Worker, third party tools and maintain/update processWork with the Contingent Workforce Program Office, contract agencies, third party vendors, Human Resources, IT, and Telecom to resolve onboarding issuesResponsible for termination compliance through weekly/monthly auditsResponsible for planning, coordinating, and scheduling audits to ensure vendors are adhering to the Texas Mass Sales Background Check and Drug Test standardsAct as liaison between Texas Mass Sales and third party service providersAct as liaison between Texas Mass Sales and other business units and departmentsMonitoring calls through Verint and identifying trendsHandle customer issue/complaints. Employee is responsible for the complete, accurate and timely resolution of every issue/complaint assigned.Prepare spreadsheets, graphics, and word documents as required for reporting, analysis, documentation, and presentationsMaintain close and ongoing relationships with internal customer facing groups as well as Back Office to affect timely response to customer issuesAssist in tracking deliverables for our agencies, third party vendors, and internal groupsDevelop and document onboarding/termination requirements, training material and provide training to contract agencies and third party vendorsAssist in identifying and documenting technical system and process requirements for improved operational efficienciesDomestic and international travel requiredNegotiation SkillsEducation:High School diploma, GED, or equivalent math and English skills required. Bachelor’s degree from an accredited college or university preferredExperience:At least 2 years in operations within the energy industry or retail operations in competitive consumer services or call center operations is required2-3 years of experience with call monitoring and looking for trends to improve performanceExperience with Vendor/Service Provider Management also considered a plusAdditional Knowledge, Skills and Abilities:Exceptional people skills enabling effective interaction with internal, external customers, peers, and managementComfortable holding people accountable to commitmentsAble to clearly and concisely explain results of complex issues to non-technical decision-makersSelf-starter - takes steps to improve deliverables/results without having to be askedStrong analytical skills and desire to research problems to seek resolutionExcellent problem solving skills and ability to use good judgment to make decisionsMust have knowledge regarding how to perform advanced research and diagnosis on customer issuesExceptional verbal and written communication skillsExcellent listening skillsExceptional customer service abilities to handle difficult customersWork effectively in a team environmentStrong time management and organizational skills neededAbility to look for trends and provide solutionsExcellent personal computer skills, including all MS Office applications, are requiredMust be detail-oriented and able to multi-taskMust understand importance of confidentiality in this roleSAP – CCS skills are requiredBilingual (Spanish) preferred but not required.Physical Requirements:Occasionally requires lifting as appropriate to perform duties and responsibilities.Working Conditions:Professional office environment with the majority of work performed on a computer in a seated positionSome overtime required as special projects ariseNormal work schedule between 7am – 7pmOvernight travel to other NRG Service Provider locations
Business Account Rep
NRG is leading a customer-driven change in the U.S. energy industry by delivering cleaner and smarter energy choices, while building on the strength of the nation’s largest and most diverse competitive power portfolio. A Fortune 200 company, we create value through reliable and efficient conventional generation while driving innovation in solar and renewable power, electric vehicle ecosystems, carbon capture technology and customer-centric energy solutions. Our retail electricity providers serve almost 3 million residential and commercial customers throughout the country. More information is available at www.nrg.com. Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.Summary:  Responsible for daily customer interaction with our VIP clients through email and telephone and fulfilling their requests for emergency/priority energize, regular energize and de-energize transactions, unit status verification and responding to billing inquiries/issues. Accuracy, timeliness, and a good understanding of electric Market Rules are essential for the position, as well as excellent communications skills.  Essential Duties/Responsibilities:Respond to VIP client emails and answering calls through the VIP ACD queueResponsible for coding and prioritizing emails received from VIP clientsResponsible for submitting market transactions such as emergency energize, regular energize, and de-energize requests to the electric market through ERCOTAnalyze invoices in order to respond to customer billing inquiriesResolve customer billing issues and reconciliation of payment discrepanciesSubmit MarkeTraks regarding billing investigations requiring TDSP and/or ERCOT interactionProcess unexecutable transactions to completionDiffuse customer escalations and establish a trusting relationship that creates confidence that the customer’s request will be promptly executed.Interface diplomatically with internal and external parties to correctly resolve and respond to an inquiry.Effectively utilize resources, i.e. computer systems, software programs and phone equipment, including: ISTA, ERCOT portal, TDSP portals, online portal, Microsoft Office software, etc.Provide support for special assignments as required.  Education:   High School diploma, GED, or equivalent - Math and English skills required Experience:  2 to 3 years’ experience working directly with customers in a problem solving, issues resolution or other experience in resolving customer issues.  Experience in electric or other utility markets is preferred; Education may offset some experience requirements.  Additional Knowledge, Skills and Abilities:Demonstrate good customer service skills.Excellent problem solving skills and ability to use good judgment to make decisions.Possess exceptional people skills enabling effective interaction with internal, external customers and peers.Strong analytical skills and desire to research problems to seek resolution.Exhibits an advanced level of efficiency in understanding deregulation and system enhancements, while utilizing internal and external processes for effective customer contact.Proficient in verbal and written communication skills including excellent listening skills.Demonstrated customer service abilities to handle difficult customers.Must be able to interpret complex data and utilize transactional skills to create a solution to customer issues.PC Skills – Basic PC skills required. Basic understanding of Microsoft Office softwareWork effectively in a team environment.Able to handle multiple tasks simultaneously.Ability to prioritize tasks towards competing deadlinesDemonstrate high degree of external and internal customer orientation.  Physical Requirements:  Ability to work on a computer and utilize telephone systems as required.  Working Conditions:  Professional office environment with the majority of work performed on a personal computer in a seated position.Overtime may be required to meet service level agreements.Hours of operation can range from 7:00am to 6:00pm Monday-Friday (Subject to change with prior notification).NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/DisabilityEEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.Official description on file with Human Resources
Business Account Rep
NRG is leading a customer-driven change in the U.S. energy industry by delivering cleaner and smarter energy choices, while building on the strength of the nation’s largest and most diverse competitive power portfolio. A Fortune 200 company, we create value through reliable and efficient conventional generation while driving innovation in solar and renewable power, electric vehicle ecosystems, carbon capture technology and customer-centric energy solutions. Our retail electricity providers serve almost 3 million residential and commercial customers throughout the country. More information is available at www.nrg.com. Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.Summary:  Responsible for daily customer interaction with our VIP clients through email and telephone and fulfilling their requests for emergency/priority energize, regular energize and de-energize transactions, unit status verification and responding to billing inquiries/issues. Accuracy, timeliness, and a good understanding of electric Market Rules are essential for the position, as well as excellent communications skills.  Essential Duties/Responsibilities:Respond to VIP client emails and answering calls through the VIP ACD queueResponsible for coding and prioritizing emails received from VIP clientsResponsible for submitting market transactions such as emergency energize, regular energize, and de-energize requests to the electric market through ERCOTAnalyze invoices in order to respond to customer billing inquiriesResolve customer billing issues and reconciliation of payment discrepanciesSubmit MarkeTraks regarding billing investigations requiring TDSP and/or ERCOT interactionProcess unexecutable transactions to completionDiffuse customer escalations and establish a trusting relationship that creates confidence that the customer’s request will be promptly executed.Interface diplomatically with internal and external parties to correctly resolve and respond to an inquiry.Effectively utilize resources, i.e. computer systems, software programs and phone equipment, including: ISTA, ERCOT portal, TDSP portals, online portal, Microsoft Office software, etc.Provide support for special assignments as required.  Education:   High School diploma, GED, or equivalent - Math and English skills required Experience:  2 to 3 years’ experience working directly with customers in a problem solving, issues resolution or other experience in resolving customer issues.  Experience in electric or other utility markets is preferred; Education may offset some experience requirements.  Additional Knowledge, Skills and Abilities:Demonstrate good customer service skills.Excellent problem solving skills and ability to use good judgment to make decisions.Possess exceptional people skills enabling effective interaction with internal, external customers and peers.Strong analytical skills and desire to research problems to seek resolution.Exhibits an advanced level of efficiency in understanding deregulation and system enhancements, while utilizing internal and external processes for effective customer contact.Proficient in verbal and written communication skills including excellent listening skills.Demonstrated customer service abilities to handle difficult customers.Must be able to interpret complex data and utilize transactional skills to create a solution to customer issues.PC Skills – Basic PC skills required. Basic understanding of Microsoft Office softwareWork effectively in a team environment.Able to handle multiple tasks simultaneously.Ability to prioritize tasks towards competing deadlinesDemonstrate high degree of external and internal customer orientation.  Physical Requirements:  Ability to work on a computer and utilize telephone systems as required.  Working Conditions:  Professional office environment with the majority of work performed on a personal computer in a seated position.Overtime may be required to meet service level agreements.Hours of operation can range from 7:00am to 6:00pm Monday-Friday (Subject to change with prior notification).NRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/DisabilityEEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.Official description on file with Human Resources
Administrative Assistant
NRG is leading a customer-driven change in the U.S. energy industry by delivering cleaner and smarter energy choices, while building on the strength of the nation’s largest and most diverse competitive power portfolio. A Fortune 200 company, we create value through reliable and efficient conventional generation while driving innovation in solar and renewable power, electric vehicle ecosystems, carbon capture technology and customer-centric energy solutions. Our retail electricity providers serve almost 3 million residential and commercial customers throughout the country. More information is available at www.nrg.com. Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.Provide daily administrative and general business support to the Vice President- Retail Controller and FP&A and his direct reports. Responsibilities:Provide overall administrative support including; preparation of expense reports for Directors and Sr. Managers, develop presentation materials, processing and tracking invoices, coordinating travel and meeting arrangements, acting as group timekeeper, facilitating all IT needs for the group and other general group support as requiredAssist with group budget preparation; provide monthly variance reports and forecast updatesResponsible for updating and maintaining the group Business Continuation PlansResponsible for compiling periodic group highlights as well as tracking and maintaining group goalsSupport group Directors and Sr. Managers with general reporting and analytical requestsSupport the team with running and reviewing batch reports as well as various research requestsInterface with other internal departments in the resolution of retail business issues as requiredQualifications:Bachelor’s degree is preferred but not requiredEnergy industry experience and experience in accounting and FP&A environments is preferred.Advanced Microsoft office skills requiredAdvanced spreadsheet and/or database skills preferredAbility to manage multiple tasks and demanding workload; excellent time and project management skillsAttention to detail and strong organizational skillsAbility to coordinate and work well with othersDemonstrated ability to communicate (verbal and written) with all levels of internal and external customers in a professional mannerAbility to exercise discretion and independent judgmentAbility to maintain and work with occasional confidential informationReliable and punctual with flexibility to work extended hours on occasionNRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/DisabilityEEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.Official description on file with Human Resources
Administrative Assistant
NRG is leading a customer-driven change in the U.S. energy industry by delivering cleaner and smarter energy choices, while building on the strength of the nation’s largest and most diverse competitive power portfolio. A Fortune 200 company, we create value through reliable and efficient conventional generation while driving innovation in solar and renewable power, electric vehicle ecosystems, carbon capture technology and customer-centric energy solutions. Our retail electricity providers serve almost 3 million residential and commercial customers throughout the country. More information is available at www.nrg.com. Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.Provide daily administrative and general business support to the Vice President- Retail Controller and FP&A and his direct reports. Responsibilities:Provide overall administrative support including; preparation of expense reports for Directors and Sr. Managers, develop presentation materials, processing and tracking invoices, coordinating travel and meeting arrangements, acting as group timekeeper, facilitating all IT needs for the group and other general group support as requiredAssist with group budget preparation; provide monthly variance reports and forecast updatesResponsible for updating and maintaining the group Business Continuation PlansResponsible for compiling periodic group highlights as well as tracking and maintaining group goalsSupport group Directors and Sr. Managers with general reporting and analytical requestsSupport the team with running and reviewing batch reports as well as various research requestsInterface with other internal departments in the resolution of retail business issues as requiredQualifications:Bachelor’s degree is preferred but not requiredEnergy industry experience and experience in accounting and FP&A environments is preferred.Advanced Microsoft office skills requiredAdvanced spreadsheet and/or database skills preferredAbility to manage multiple tasks and demanding workload; excellent time and project management skillsAttention to detail and strong organizational skillsAbility to coordinate and work well with othersDemonstrated ability to communicate (verbal and written) with all levels of internal and external customers in a professional mannerAbility to exercise discretion and independent judgmentAbility to maintain and work with occasional confidential informationReliable and punctual with flexibility to work extended hours on occasionNRG Energy is committed to a drug and alcohol free workplace.  To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/DisabilityEEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.Official description on file with Human Resources
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