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Avaya IVR Developer
at ABCS, Inc.
Phoenix, AZ

Avaya IVR Developer
at ABCS, Inc.
Phoenix, AZ

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Description

Job Description

This is a long-term contract opportunity with our client in Arizona. Eligible candidates must be eligible to work as a W-2 hourly contractor without sponsorship. Additionally, only candidates currently residing within the State of Arizona will be considered.

The Office of Enterprise Technology has a need for help with its support of the Avaya Experience Portal/ IVR environment within the contact center. The candidate will be part of the Voice Operations team and responsible for analyzing, developing and supporting IVR applications for County departments. The team is looking for a reliable individual who is open minded, innovative, has the ability to quickly grasp the organization’s core services along with being able to easily adapt to rapidly changing priorities. 6+ months depending workload.

Qualifications:

· Hands on Experience with Avaya Orchestration Designer and Nuance framework

· Natural Language Understanding IVR

· IVR to database integration

· Experience with Java, SOAP, VXML & SSML

· Strong background in the execution of DevOps methodologies and continuous integration/continuous delivery

· Creative analytical thinker

· Attention to detail and results oriented, with a strong customer focus

· Ability to work as part of a team and independently

· Analytical and problem-solving skills

· Problem-solving and technical communication skills

· Ability to prioritize workload to meet tight deadlines

Preferred Qualifications:

· Technology or platform certifications (e.g. Avaya, Genesys, Microsoft)

· Knowledge of Accela and GovXML, ConstructAPI development methodologies

· Experience with Avaya Call Center Elite platform

· Knowledge of Avaya Breeze & Oceana solutions

Company Description

ABCS is one of the finest IT Executive and Contingent Workforce Staffing company in the United States that provides clients with comprehensive IT Staffing services and efficient solutions from our 2 offices located in San Jose, CA and Phoenix, AZ. We understand the value of time and its importance to each customer...our focus is to ensure completion of each project/SOW/Assignment, minimizing "down time" for our customers, meeting project timeline and exceeding customer expectations.

Certifications:

MBE Certification
The Western Regional Minority Supplier Development Council Certificate # WR03208
MBE Certified by CPUC, California Public Utilities Commission (VON: 15030026)
DBE certified by VTA California Unified Certification Program (File No: 040243)
Small Business Certified by GSA, The state of California.
Our Team consists of trained and committed Management Professionals divided into various groups. Our entire team has extensive experience and success in this service sector which allows ABCS to provide our clients with the best-customized solution and top tier quality service

Our Goal is to offer each customer a consultative partnership and customized industry-specific solutions to meet their business challenges, get maximum ROI, meet budgetary guidelines and achieve operational excellence, which in turn builds long-term business partnerships. Accomplished through a consultative and collaborative process to ensure success for our clients and ABCS. As a result, we are highly motivated in identifying top tier technology professionals that meet the expectations of our discerning customers.

Specialties
Direct Hire, Contract Hire, Resource Management, Human Capital, Executive Leadership Recruitment, IT Executive Recruitment, Java, J2EE, Network Security, QA/QE Engineers, Hadoop, MapReduce, Cassandra, Hive, HBase, PIG, and Web Development.

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