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Credit Services Representative
at Adroit Partners
Houston, TX

Credit Services Representative
at Adroit Partners
Houston, TX

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Job Description

 The Credit Services Representative is responsible for reconciliation and collection of an assigned book of business comprised of a large number (500+) of accounts. The ideal candidate for this position is well organized, enjoys interactions with customers, conducts themselves professionally and with respect, has a pleasant phone demeanor, and excels in a fast-paced environment with high efficiency and accuracy.

Job Description:

  • Contacting customers by phone and e-mail to reconcile accounts, obtaining payment commitments and collecting past due balances
  • ·Researching and resolving account disputes, returned payments, skipped and past due invoices, short pays, and cash on account balances
  • Notifying Sales department and customers of accounts being on credit hold and obtaining payments
  • Documenting and maintaining credit and collections activities
  • Evaluating and monitoring assigned accounts receivable portfolio. Improve monthly DSO and % Current.
  • Providing monthly bad debt accounts report for an assigned book of business and preparing these accounts for collections agency/attorney handover
  • Mailing monthly statements and past due letters
  • Processing payments and providing payment reconciliation
  • Providing daily support and building relationships with the Sales department
  • All other duties as assigned

Minimum Job Specifications:

Education: High School Diploma

Experience: 5+ years of experience working for in the house collections department and collecting on 500+ accounts

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