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Customer Service Representative/Intake
at Wilshire Law Firm
Los Angeles, CA

Customer Service Representative/Intake
at Wilshire Law Firm
Los Angeles, CA

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Job Description

Are you a results-oriented individual with customer service, call center or sales experience? Wilshire Law Firm, a top-rated personal injury law firm, is growing and we want you to be a part of our success!

We are currently seeking candidates for our Intake Center. This position requires great attention to detail with the ability to multi task in a fast-paced environment.

Responsibilities include, but are not limited to, the following:

  • Speaking with potential clients via phone to gather initial case information
  • Keep track of potential cases and follow up on schedule
  • Effectively communicate with our vendors
  • Update database in a timely manner
  • Upload pertinent documents appropriately
  • Build strong rapport with potential clients
  • Engage with social media community, including Facebook, Instagram, and YouTube
  • Respond to comments and messages coming through social media channels

Our ideal candidate has strong communication skills, a background in sales and thrives in a team environment. This position requires the ability to represent the firm and its services to the public in a professional, tactful and highly responsive manner.


  • Must be bilingual in English/Spanish
  • Sales skills are of paramount importance with the ability to close
  • Strong background with performance-based metrics
  • 2-3 years of customer service and/or sales experience
  • Must have the ability to be empathetic, yet persuasive
  • Ability to type 50 wpm while speaking with clients
  • Strong organizational skills
  • Excellent written and verbal communication skills
  • Must have the ability to be empathetic yet persuasive
  • Proficiency in Microsoft Office
  • Proficient in Facebook, Instagram and YouTube, at least 2 years of experience strongly preferred

Wilshire Law Firm offers a team environment and the opportunity for growth. We have dedicated ourselves to developing a competitive benefits package, including paid parking, accrued PTO, medical, dental, vision, and life insurance coverage.

Company Description


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