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Customer Service Specialist
at Andersen Windows
Garland, TX

Customer Service Specialist
at Andersen Windows
Garland, TX

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Description

Description
There is something meaningfully different about Andersen. A key to the company's enduring success is our sincere and thorough effort to do the right thing for customers, for employees, for the community and for the environment.


Andersen is a place of vibrant energy and innovation. These innovations are part of a well-defined roadmap to seize opportunities ahead.


PURPOSE: Responsible for daily operational activities of a team.Supports the team as a subject matter expert, (process and/or product).Identify, develop, implement continuous improvements within the team.Understand order fulfillment process, coaching CSRs to best support Sales and customers to both grow sales, reduce operational costs and improve quality.


PRIMARY RESPONSIBILITIES:

  • Subject matter expert for CSRs and / or business partners, using business knowledge to resolve opportunities.
  • Uses strong written and verbal communication skills to respond to customer experience opportunities
  • Provides day to day work direction to assigned team, ensuring processes support customer expectations.
  • Identify business improvement opportunities and lead initiatives to implement.
  • Train CSRs, customers and business partners on standard work and new processes.
  • May support customer service teams remotely while supporting logistics operations and customers within a specific market.
  • Provides day to day work direction to assigned team.
  • Coach, guide, and train team members and may be project lead for intermediate level assignments, projects and initiatives.

CULTURE AND BENEFITS:Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen.We are committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.


We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers' expectations.


As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package, including, but not limited to:

  • Medical/Dental/Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan contributions
  • Professional development and tuition reimbursement opportunities
  • A culture that supports work-life balance
  • An environment where collaboration is key
  • Volunteer opportunities - on company time
  • Environmentally conscious business decisions
  • 8,000+ employees and career opportunities nationwide


Qualifications




  • Requires an associate degree or equivalent and on-the-job training (1-6 years total).
  • Understands delivery partner and customer needs and issues relating to the fulfillment process.
  • General knowledge of industry best practices.
  • Problem Solving/Opportunity Identification.
  • Provides day to day work direction to assigned team.
  • Experience coaching and training team members.
  • Must have solid writing, verbal, and presentation communication skills.





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