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Customer Service Specialist
at CVS Health
Allentown, PA

Customer Service Specialist
at CVS Health
Allentown, PA

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Description

Job Description
Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation. www.cvshealth.com

What We Do

Directly, and through our subsidiaries, Omnicare provides a broad array of pharmacy-related services to long term care facilities and to other customers in the health care environment. While senior care has long been an Omnicare specialty, we also serve other targeted populations.

Overview: Answer all incoming phone calls from patients, customers, and responsible parties as part of a customer service queue. Assist and route calls appropriately. Work with residents, patients, facilities, and family members regarding charges, complaints, and collection activities. Make outbound calls as needed. Review patient billing statements for correctness and accuracy as a result of customer inquiry via email, phone, fax, or written correspondence. Maintain accurate and complete records concerning patient billing activity / communication on all accounts. Work and partner with other internal and external departments to resolve issues. Participate in projects and/ or meetings as designated by management. Follow all applicable government regulations including HIPAA. Demonstrates/models the company's core values and customer service behaviors in interactions with all customers (internal and external). Complies with the pharmacy and departmental policies regarding safety, attendance, and dress code. Overtime, holidays and weekends may be required and/or expected. Other duties as assigned.

Shift Hours:
Training first 4-6 weeks: M-F 8:30a - 5:00p
Regular Hours: M-F 9:30am - 6:00pm

Required Qualifications
* 0-2 years pharmacy billing experience
* Basic knowledge of insurance procedures
* Effective multitasking
* Ability to work in a fast paced, rapidly changing environment
* Excellent verbal and written communication as well as listening skills
* Intermediate computer and typing skills
* 0-2 years call center or phone based customer service experience

Preferred Qualifications
* Healthcare industry experience
* 1-3 years of experience working in an office/ business setting
* Prescription third party claims management experience
* 2-3 years call center or phone based customer service experience

Education
High School Diploma or Equivalent

Business Overview
It's a new day in health care.


Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.


We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.


CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.


If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

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