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Dental Patient Services Representative
at Affordable Dentures & Implants
Morrisville, NC

Dental Patient Services Representative
at Affordable Dentures & Implants
Morrisville, NC

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Job Description


Patient Services Representative – Affordable Care                                                                     

629 Davis Drive, Suite 300 / Morrisville, NC (Research Triangle Park)


Role Summary:

Patient Services Representatives provide best in class service by answering patient inquiries via phone and email.  Candidates must successfully complete a 2-week paid training class and achieve incremental performance goals.  Perfect attendance is required during training.  Experience setting appointments is helpful, but not required.  In addition, our culture is ideal for team players who are customer focused, self-motivated, and achievement driven. 


Full time employment is available and requires open availability between the hours of 7AM-8PM, Monday – Friday.  Some part-time and Saturday hours available.


·         Answer inbound calls from customers and provide accurate information in a professional manner.  

·         Respond to customer inquiries via email.

·         Set appointments for patients with a high level of accuracy.

·         Assist support staff as needed to resolve customer issues and perform database maintenance.

·         Be receptive to feedback/coaching, meet/exceed performance goals, display reliability, and embrace change.


·         Associate’s degree or an equivalent combination of relevant education and/or experience.

·         1-3 years of customer service representative experience in an office setting, call center environment, or support role using a phone and computer consistently.

·         Strong communication and grammar skills. (Written and oral)

·         Ability to work in a fast-paced, continually changing environment.

·         Strong computer skills with the ability to use multiple applications at once.

·         Adept at building positive relationships with customers and co-workers.


Once an offer is accepted, all external applicants are subject to a background check. No drug testing is required.  Offers of employment shall be contingent upon passing the background check.



·         Opportunity to work from home once excellent performance is achieved

·         Tremendous opportunity for growth – many advancement opportunities

·         Solid health, dental, vision, 401(k) and other benefits – short wait time to enroll

·         15 days of paid time off per year plus 9 paid holidays

·         Great campus setting with fitness center, food trucks, walking trails and more!

Company Description

General dental practice with primary focus on implants, oral surgery and dentures with state of the art onsite lab. The doctors, dental assistants, front desk personnel, and other practice team members at Affordable Dentures & Implants practices play a vital role in changing the lives of our patients. Together with our affiliated lab professionals, you can be part of delivering life-changing tooth replacement care to hundreds of thousands of patients every year.

There are so many excellent reasons to be part of our talented, compassionate team.

◾Opportunity with established, yet fast-growing and innovative industry leader
◾Development potential through superior training and education
◾No nights or weekends
◾Good, consistent hours
◾Shared mission to deliver “A Smile for Everyone”
◾Focus on development of employees

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