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Healthcare Call Center
at A-Line Staffing Solutions
Buffalo Grove, IL

Healthcare Call Center
at A-Line Staffing Solutions
Buffalo Grove, IL

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Job Description

Full time Benefits Verification / Medical Insurance Representative​ openings in the Buffalo Grove, IL with a major healthcare company! Starting ASAP!!

Hours: 40 hours per week. 8-hour shift between

Training for first 2 weeks from 8am-4:30pm. After that, shifts will be during the hours of 6:30am-8pm Monday-Friday or Saturday 8am-3pm.


The primary responsibilities are to verify insurance coverage for both new and existing patients in order to process patient prescription orders in a timely manner while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers.This role will require an understanding of insurance carriers and concepts including drug cards, major medical benefits, and per diem coverage as well as knowledge of government and patient assistance programs.We are seeking individuals who have experience working with payers/insurance companies to secure coverage and benefits for specialty therapies. Knowledge of Medicare, Medicaid, and third party vendors plus. Qualified candidates will also need to portray strong attention to detail and proven analytic and problem solving skills.


  • 100 calls per day from patients, providers or doctor's offices regarding prescriptions and insurance verification
  • Verifies insurance and/or other method of payment.
  • Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
  • May assist with the processing of billing paperwork. Effective coordination of patient services/supplies
  • Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
  • Ensures deliveries and set-ups can be arranged in a timely manner. Appropriate documentation
  • Accurately maintains files of all patient account profile information and referral source data.



  • High school diploma or GED
  • Fast-paced, inbound/outbound CALL CENTER experience
  • 6+ months of experience with medical insurance, benefits verification, medical billing or a related field.
  • 1+ years of experience in a Windows based computer utilizing Microsoft Offices.


  • Pharmacy, PBM or Specialty pharmacy experience
  • Knowledge of government and patient assistance programs
  • Excellent customer service skills
  • Attention to detail
  • Analytical and problem solving skills
  • Experience working with medical billing procedure
  • Previous experience working with Prior Authorizations
  • Knowledge of Medicare, Medicaid, and third party vendors


Why Apply:

  • Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
  • 401k after 1 year of employment: With employer match and profit sharing
  • GREAT Hours! Monday through Friday, 40 hours per week
  • Competitive Pay Rate!

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