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Help Desk Assistant
at Weaver Consultants Group
Fort Worth, TX

Help Desk Assistant
at Weaver Consultants Group
Fort Worth, TX

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Description

Job Description

Weaver Consultants Group is seeking a Help Desk Assistant to support the IT needs of our Fort Worth, TX office. This person will interact with local staff in the office, as well as other IT staff members in Chicago, Naperville, and around the country. General duties and expectations are outlined below. 

 

Responsibilities:

  • Maintain confidently and professionalism with all private matters and information to include proprietary, employee, and company information that you have access.
  • Provide technical user application support required per request ticket originated by company employees.
  • Establish a Standard Operating Procedure (SOP) for configuring and deploying new computers for end users.
  • Assist in routine maintenance of company servers.
  • Assist in overseeing, maintaining, and coordinating internet access services for all Weaver Companies and affiliate company locations. This includes communications with and oversight of ISPs.
  • Create, remove, and maintain user accounts at domain level and within email system.
  • Assist in maintaining and posting of content to internal and external Weaver Companies and its affiliates web sites.
  • Communicate with and coordinate activities of external information services consultants at various office locations in a limited capacity.
  • Assist in maintaining comprehensive organization wide hardware and software inventory.
  • Other projects as assigned.

 

Qualifications:

  • Bachelor’s degree in technical field, or four years’ experience.
  • Two years’ relevant experience working in an IT Role.
  • Experience in a customer service-related capacity.
  • Thoroughness.
  • Strong communication skills.

 

From its inception in 1991, Weaver Consultants Group has been founded upon the tenets of attentive and responsive customer service, strong project management, and solid internal financial controls. The quality of our people,  our focus on understanding and responding to our clients' needs, and our  application of good business management practices have resulted in most new  projects originating from our existing customer base. Over the years, our professionals have faced the challenges of a constantly changing industry. Shifting federal and state regulations, cultural trends, and technical innovations have vastly impacted the way businesses work. Throughout it all, our team has remained dedicated to our clients, helping to identify pragmatic solutions to help them achieve their business objectives.

Weaver Consultants Group prides itself on our people - A talented group of engineers, scientists, support staff and administrators who are as dedicated to client service as they are to their professional or technical discipline.  If you are a motivated and committed individual, please apply to join our growing team!

 

EOE/AA/M/F/Vet/Disability

Weaver Consultants Group maintains a drugfree workplace.

#ZR

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