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IT Tech/ Help Desk
at A-Line Staffing Solutions
Smithfield, RI

IT Tech/ Help Desk
at A-Line Staffing Solutions
Smithfield, RI

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Job Description


$13-$15/hr- Benefits After 90 Days

Support Technician:

This is a very good entry-level position with a company that treats their people well and is regularly rated as one of the best places to work.

If you are wanting to enter the IT field, this is a great place to start as you will touch & gain knowledge of many different hardware, software, and network systems which will provide a solid foundation for anything in your future.

Additionally, there is an excellent benefits package to go along with the position. Apply today! Feedback will be provided within 1 business day.

Position Summary
Provide call center based technical support to store locations, vendors and staff.


Serve as first level for troubleshooting of issues encountered in stores.

Assure implementation based protocols are met.

Render assistance for equipment troubleshooting and ensure deployment process adherence.

Update Database regarding resolution of issues and techs progress while completing work with in the store.

Technicians will be assigned up to 3 simultaneous projects.

A minimum of 1 year work experience needed A Minimum of a High School Diploma or GED required

Must have strong troubleshooting skills coupled with diagnostic, and problem solving skills Supervisory skills are an asset but not a requirement

Must possess clear, accurately and tactful, communication both verbally and written

Working knowledge of Word, Excel, and Access Understanding of Intermediate/Expert technical terminology is preferred

Must be able to work independently and occasionally lead within a group Technical installation experience a plus but not necessary

Minimum High School Diploma or GED

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