Job Title:                                Deli Clerk                              

FLSA Status:                          Hourly

Reports To:                           Deli Manager

 

Maintains stock levels in the deli department by replenishing products as needed. Execute the boomerang theory by providing exceptional service to all guests.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides excellent services to all guests
• Assist guests with finding items they are looking for on or off the sales floor
• Takes orders and other special requests
• Answers the telephone and assists guests using proper phone etiquette
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received, if in need further assistance, bring concern to Deli Manager
• Watches over service case
• Quality control
• Makes sure products are rotated, using first in first out method
• Garnish product
• Makes sure case and everything around it is clean and tidy; no messes or spills
• Be sure to have “New Item” signs and change out signs if things are on sale to the correct price
• Inventory and Temperatures
• Take temperatures of everything regularly
• Fill cupboards with containers, lids, spoons, tags, etc.
• Required to maintain food safety logs
• Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Other duties as assigned

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Ability to deal tactfully and effectively with guests and all personnel
• Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment
• Complete understanding of all safety requirements and company safety policies
• Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: slicers, proper lifting techniques, trash compactor, and baler
• Knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Lifting up to 50 pounds on an occasional basis
• Full range of upper body motion
• Must be able to work at a fast pace
• May be exposed to extreme temperatures

WORK SCHEDULE

• The Deli Clerk is an hourly position

• The shift to be worked will vary, including weekdays, weekends, and holidays

Festival Foods serves guests in over 30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.