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Parts Manager
at MacQueen Equipment Group
Apple Valley, MN

Parts Manager
at MacQueen Equipment Group
Apple Valley, MN

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Description

Description:

Reporting to Senior Parts & Inventory Manager, the primary purpose of the Parts Manager is to manage the day to day operations of the parts department. The position leads the parts team to obtain the highest levels of customer satisfaction and department performance while assuring that company processes and procedures are followed and non-conforming conditions are corrected.

. Requirements:

Duties and Responsibilities

• Maintains highest levels of customer satisfaction

• Provides support and clear communications to internal customers

• Interacts with factory representatives and support personnel

• Monitor Parts Department performance with key metrics, including revenue, profitability, and efficiency

• Leads, trains for and ensures the highest levels of customer service, both external and internal, is provided by the entire parts department staff

• Properly staffing the department, which includes hiring, training, motivating and monitoring the performance of all parts department staff

• Oversees:

o Customer parts order processing

o Telephone sales

o In-store merchandising

o Purchasing and expediting of parts and materials

o Warehousing and storage systems

o Shipping and receiving

o Office functions

o Safety programs in material handling and vehicles

o Office parts processes and filing

• Inventory Management Duties:

o Forecasting and planning

o Monitors unusual demand patterns in parts sales

o Performs all stock ordering tasks assigned

o Coordinates all physical counts


Customer Satisfaction


• Maintain excellent customer relationships through immediate conflict resolution

• Provide support and clear communications to internal customers

• Positively interact with factory representatives, vendors and support personnel


Skills and Experience


• Excellent inventory management knowledge

• Solid equipment and parts knowledge

• Good understanding of financial aspects of inventory management

• Knowledge of inventory control theory

• Ability to coach, mentor, train and develop parts team

• Microsoft Office skills to include Excel and Word

• Dealer Operating System experience required, CDK experience a plus

• Excellent people and customer relations skills

• At least 2 years parts management experience

• At least 5 years experience in the automotive, heavy truck or equipment industry

• 4 year degree or combination of 2 year degree and equivalent experience required




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