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Platform Operations Engineer
at Aspect Software Inc
Orlando, FL

Platform Operations Engineer
at Aspect Software Inc
Orlando, FL

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Description

Aspect employs a team of passionate individuals who are changing the face of customer engagement.  Over our 40-year history we have empowered  employees by creating an inspired community that values customer obsession, unlocked communications and relentless innovation.  Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.

 

Job Description

COMPANY OVERVIEW

Aspect employs a team of passionate individuals who are changing the face of customer engagement.  Over our 45-year history we have empowered employees by creating an inspired community that values customer obsession, unlocked communications and relentless innovation.  Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence. 

GENERAL SCOPE & SUMMARY

The Platform Operation Engineer is responsible for developing, automating, and building infrastructure for platform-based services.  This involves working to get applications into a CI/CD platform, ensuring uptime, and identifying service level objectives.  This position will work closely with the R&D and Architect teams to build and run (monitor | alert | test) large-scale, globally distributed and fault-tolerant systems.  Our top goals are to improve reliability, increase velocity on distributing services, and enforce necessary change where needed.

 

PRIMARY ROLE & RESPONSIBILITIES

  • Design/Support of containerized systems utilizing CI/CD and Kubernetes
  • Collaborate with architect group on new platform services that needs development cycles.  Creating proof of concept models and implementing go forward plan (all three phases: Research, development, and testing).  Creating reliable platforms is key for consumers to have a successful experience.
  • Manage and maintain code repositories and libraries
  • Design Operational Dependency –monitoring, alerting, decision makers for quick analysis and recovery
  • Collaborate across project teams to simplify and improve software lifecycle processes
  • Tool development, management and distribution
Qualifications

REQUIREMENTS

 

  • Expertise in designing, testing, analyzing and troubleshooting large-scale distributed systems. 
  • Cloud experience: AWS, Rackspace, Azures
  • Experience with development and testing frameworks | methodologies. 
  • Experience with Helm Charts, Terraform, Vault, Bitbucket, Jira and Jenkins
  • Experience with Linux / Windows operating systems and networking engineering
  • Experience with Continuous Delivery
  • Experience with container orchestration systems: Kubernetes, Mesos
  • Ideally have a systematic problem-solving approach coupled with strong communication skills, documentation skills and a sense of ownership and drive. 
  • A Bachelor’s degree or equivalent level of experience

*LI-KG1

Aspect is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.

  

Aspect is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.

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