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Quality Improvement Associate
at Board of Child Care
Baltimore, MD

Quality Improvement Associate
at Board of Child Care
Baltimore, MD

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Job Description

Quality Improvement (QI) is the name of the team within BCC, but externally a more common name for the department is Quality Assurance.  The reason for the difference is that BCC views the process for improvement as continuous and something to be strived for, not stagnant and achieved. 

Lead by a dynamic and fun to work with QI Manager, the QI team has grown rapidly in the past six months from three to five positions!  These are full time positions with benefits / not temporary.  The Quality Improvement Associate role is one of three associates who have a similar job description to the one below.  BCC's programs are divided between the three associates in terms of oversight responsibility.  During the interview process we'll explain a bit more on what programs this QI Associate specifically works with. 

If you are known as having great attention to detail and/or receive compliments that you are helpful, patient, and bring good energy to solving problems - you are in great company on this team (we work hard but also like to have a good time / laugh a lot) and we want to talk to you! 

A note about the job's location:

The Baltimore, Maryland location noted within the job posting indicates our preferred worksite, however if you would rather have the Martinsburg, WV location as your primary office we are flexible.  Travel is required but it's within the workday (on a weekly basis you'll spend a day at another BCC location).  BCC provides the vehicle.  Please note the valid driver's license requirement noted below is mandatory and not optional for this position. 

Job Overview:

This QI Associate position works with two other QI associates to oversee the coordination of a variety of QI activities related to service delivery, accreditation, and outcome measures.  Primary responsibilities include auditing the two primary databases and the corresponding physical charts, as well as conducting stakeholder surveys and updating policies and procedure material.  The regulations and accreditation standards that apply to BCC's programs do change over time and this position supports the programs by ensuring their workflows and training materials get updated to reflect those changes.  The position is a nice blend of traditional audit tasks mixed in with projects and training updates that require critical thinking and research skillsets. Some days will be behind a desk while others will be in front of a classroom.

Essential Functions:

  • Monitor the entry of data into the two primary databases used by BCC. Ensure teammates are entering data in accordance with regulatory timelines and any catch-up data entry projects are completed.
  • Compile and distribute reports as scheduled. Examples include the capacity report, incident report, and annual and quarterly outcome reports.   
  • Attend team and program meetings regularly to review statistical data with care team staff.
  • Work with the QI Manager and program leadership to assure compliance of all standards that apply to their program. These include national accreditation as well as Federal, and state regulations.  Assist in Federal and State licensure and national accreditation activitiess
  • Identify changes or the creation of new policy and procedures based on both program needs as well as from Federal and State regulation announcement changes. Responsible for updating documentation in both policy and procedure manuals as well as supporting training materials.   Work with the QI Manager and program leadership to create new training materials following significant revisions or changes.  
  • Following the discharge of a client from a program, ensure all documentation is present and tasks completed before officially closing out the file.
  • Work with program teams to conduct physical assessments of classroom and living unit spaces to ensure regulatory and policy compliance.
  • Work with the QI department to code in and conduct surveys using the Survey Monkey platform that captures feedback from clients, families of clients, and other stakeholders.
  • Follow up on formal concerns received by the QI team and conduct an initial review and gathering of due diligence. Summarize findings for further analysis. Ensure all formal concerns are entered into BCC’s database and any other required regulatory data systems. 

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position regularly requires flexible hours to include some evenings.

Eligible for flex schedule.  This position is not essential during inclement weather.


Travel is required for this position, but the vast majority of the time it is within the work day (for example you'll travel to another BCC location to conduct an audit or a training for the day). A company vehicle will be provided as needed. 

  • Ability to demonstrate the possession of a valid driver’s license prior to employment and ability to maintain the license and operate a motor vehicle thereafter is an important requirement for this role. 

Required Education and Experience

  • Bachelor’s Degree in human service related field.
  • A minimum of 1 year documented experience in the field of child and family services and/or behavioral health care.
  • A minimum of 1 year of experience in a direct Quality Improvement role.  Examples of roles include audits, database management, data analysis, etc..

Preferred Education and Experience

  • A master’s degree and four years’ experience in the field.
  • Experience with state licensure and national accreditation or familiarity with these processes.
  • 3 years documented, progressively responsible experience in the field of child and family services and/or behavioral health care.
  • Experience with funding regulations, standards and requirements.

Please note this job description is designed to give an overview of the position, and does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee on a daily or weekly basis.  We will go over more detail and answer any questions you may have during the interview process.  



Company Description

The Board of Child Care is a therapeutic, residential facility providing services to adolescents ages 9-21 and their families.

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