1. Choose your Affinity Group

* Equal Opportunity / Affirmative Action

We serve Equal Opportunity Employers and are an Equal Opportunity Employer. The Professional Diversity Network has separate professional networking sites for different affinities, and in selecting the groups you identify with, you will be joined with those networks.

Note: Providing this information is strictly voluntary - you will not be penalized or subjected to adverse treatment. If you choose not to provide this information, simply select "Choose not to identify."

2. Choose Method
X
Sign in with LinkedIn
Sign in with Facebook
OR

Tell us about yourself

Phlebotomist/Customer Service I - Exam One - Seattle, WA req27134
at Quest Diagnostics
Seattle, WA

Phlebotomist/Customer Service I - Exam One - Seattle, WA req27134
at Quest Diagnostics
Seattle, WA

Save or bookmark jobs as you go and access them anytime later with your account.

Contacts

Description

Schedule: MONDAY- FRIDAY 8AM - 5PM

Basic Purpose:
This position is responsible for acting as the liaison between the client, the agent, and the examiners by answering the telephone, researching questions, and providing appropriate answers in a timely manner. 

Duties and Responsibilities:

Researches, answers, follows up and tracks client, agent and field questions appropriately and in a timely manner. This includes, but is not limited to, giving out specimen requirements, requesting additional tests and providing reports. Documents all calls and submits problem or difficult calls to the manager. Coordinates activities between client services, the agent and the client. This includes scheduling applicants with an examiner or at a PSC site and communication agents, applicants and examiners.

Conducts in center exams which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre employment drug screenings and other Quest Diagnostics services.


Other duties as assigned.

Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner.

Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.


Supervision Exercised:
No direct supervision


Qualifications:
Education Preferred: High school diploma or equivalency. Phlebotomy or Medical Assistant certificate preferred (required in some states).

Work Experience: Minimum one year customer service experience and one year phlebotomy experience with pediatric and geriatric patients. Prefer urine or hair follicle collection and EKG experience.

Other:

Excellent interpersonal and communication skills
Ability to type 40 wpm
Basic computer skills in Microsoft office with the ability to learn new software
Ability to work in a rapidly changing environment

Similar Jobs

See All »

Other Jobs at Quest Diagnostics

See All »