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Driver/Courier - P/T - Columbia, MO req30925
at Quest Diagnostics
Columbia, MO

Driver/Courier - P/T - Columbia, MO req30925
at Quest Diagnostics
Columbia, MO

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Rep, Route Service - P/T- Columbia, Missouri - PT (25 hours) M-F 4pm-9pm

Know that there are people behind the data.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope.

In Logistics you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, our Logistics personnel are critical to the people we serve - your fast, safe and efficient transportation is an important step in diagnoses and treatment. As a career, it offers variety and a certain amount of independent working - with the added bonus of meeting and dealing with a variety of people in your day. Joining a diverse team, a Logistics role can offer you a stable, long-term career.

 

(CLOB) Summary: \r\nThe Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.\r\n\r\n\r\nBasic Purpose:\r\nThe RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.\r\n\r\n\r\nDuties and Responsibilities:\r\n1.\tResponsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.\r\n2.\tResponsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.\r\n3.\tResponsible for operating company vehicle safely as well as maintaining a valid driver?s license and driving record within acceptable company guidelines. \r\n4.\tEnsure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc. \r\n5.\tFollow route as scheduled/sequenced while allowing for will-call stops and special pickups.\r\n6.\tMaintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.\r\n7.\tFollow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.\r\n8.\tPlace ?Door Hanger? for will-call clients with no specimens out. Place ?Door Hanger? for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up. \r\n9.\tCommunicate with Dispatch before leaving an area to ensure will-calls have been cleared.\r\n10.\tKeep route information, sequencing and all client notes up to date.\r\n11.\tAttendance and punctuality in meetings and training sessions.\r\n12.\tMeet all training requirements in a timely manner as assigned.\r\n13.\tProperly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.\r\n14.\tDocument and provide appropriate client satisfaction information to Logistics Management. \r\n15.\tMaintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.\r\n16.\tDemonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.\r\n17.\tOther duties as defined by Logistics Management.\r\n\r\n\r\n\r\n\r\n\r\nCompetencies for Success:\r\nEveryday Excellence \r\nBehaviors\tEthics and Values\tCustomer Focus\tPersonal and Interpersonal Skills\r\nI am customer focused.\tIntegrity and Trust\tAct with a Sense of Urgency/ Importance\tApproachability\r\nI am service driven.\tSincerity\tProblem Solving\tComposure\r\nI am a professional\tHonesty\tDecision Quality\tListening\r\nI care about quality.\tRespect\t\tPatience\r\nI am knowledgeable.\t\t\tHumor\r\n\r\nDemonstrates the ability to quickly find common ground and solve problems f

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