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Retail Life Business Management- Senior Associate
at New York Life Insurance Company
New York, NY

Retail Life Business Management- Senior Associate
at New York Life Insurance Company
New York, NY

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A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It’s a career journey you can be proud of, and you’ll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.


The Underwriting Communication and Management team provides consultative, strategic and tactical support to the entire Retail Life Underwriting organization which includes the Head of Underwriting, Chief Underwriter, Chief Medical Director, Underwriting production teams, Operations, Reinsurance and Risk Insights.  The team also supports Strategic Capabilities team in Retail Life.  The Senior Associate will report to the Head of Underwriting Communication and Management.

The Senior Associate will work both strategically and tactically in this role will be responsible for supporting employee communications, specifically on the Company goals and Retail Life goals and focus areas and how their roles fit into the broader objectives. This role is responsible for establishing and maintaining a broad communication plan, managing and executing various meetings throughout the year.  The Senior Associate work both strategically and tactically with the Underwriting Leadership team to enable and support the achievement of business goals and key strategic initiatives. He/she is responsible for communications plans for strategic business initiatives as well as messages from the Leadership team to employees. The Senior Associate drives the editorial strategy and ensures that key messages are covered in a variety of departmental and corporate mediums.  This role requires excellent decision-making ability, superior organizational knowledge, strong relationships across the company, and a comfort in working with senior management to execute on the delivery of both day-to-day priorities and longer-term goals and projects.

Major Responsibilities

  • Coordinate projects and/or commitments directly for the Leadership team
  • Lead planning efforts and manage agendas for meetings (staff, town hall, site visits, etc.)
  • Create change management strategy and tactical plans for initiatives with impact to employees and/or agents
  • Create communication plans and provide content for various vehicles such as corporate intranet, emails and talking points
  • Provide full logistical planning and support for change management and related events and meetings
  • Support the delivery and execution of change management programs through development, implementation and analysis
  • Provide post-event analysis and identification of improvement opportunities. Recommend solutions to improve programs and develop as needed
  • Preparation of executive reports and presentations to a variety of audiences/constituents
  • Develop programs and processes supporting department strategy
  • Represent department in cross functional groups
  • Involved in a wide variety of tasks (ad-hoc projects or business demands which arise)
  • Collaborate with key partners in Retail Life, Service, Marketing, Agency and Technology



  • Bachelor’s Degree
  • 5+ years of related experience with strong business acumen
  • Exceptional written and verbal communication skills
  • Experience in change management
  • Highly organized and efficient
  • Capable of juggling multiple tasks and meeting deadlines in a fast-paced environment
  • Demonstrated ability to accomplish work through others
  • Project Management and/or Change management experience
  • Experience and comfort working with senior leaders
  • Ability to develop and executive plans and projects to minimal guidance
  • Ability to persuade and negotiate with others
  • Proficient at using all Microsoft office products with the ability to create professional presentations and develop messaging around business strategies and initiatives





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