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Systems Administrator (Work Remotely Full-time)
at KMicro
Dallas, TX

Systems Administrator (Work Remotely Full-time)
at KMicro
Dallas, TX

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Job Description

Job Description:

The Systems Administrator is responsible for remotely handling first and second level support of service requests in a professional and timely manner for clients mainly based in California. This relates to all technology including, but not limited to, the following: workstations, servers, printers, networks, and vendor specific hardware and software.  

Basic Functions:

  • IT support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • Support of disaster recovery solutions such as Veeam & Datto.
  • Technical support at the network level: WAN and LAN connectivity, routers/firewall management such VPN configuration, DHCP troubleshooting, connectivity troubleshooting, & other.
  • Technical support at the help desk level: Office suite setup/configuration/troubleshooting (Outlook, Word, Excel, etc.), Windows 10 troubleshooting, printer setup, remote connectivity (VPN, Citrix, etc.) configuration & troubleshooting, new user setups, & other general help desk tasks.
  • Light ESXi & Hyper-V administration: Expanding drives, rebooting servers, removing snapshots, and other.
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
  • Generating customer reports for monthly meetings.

Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of customer requests.
  • Ability to work in a team and communicate effectively.
  • Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
  • Escalate service requests that require engineer level support.
  • Responsible for entering time and expenses in ConnectWise as they occur.
  • Enter all work as service tickets in ConnectWise.

Knowledge, Skills and/or Abilities Required:

  • Advanced understanding of operating systems, business applications, printing systems, and network systems.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast moving environment.

Company Description

KMicro specializes in providing IT managed services. We leverage the full spectrum of our expertise in servers, desktops, applications, data and networks to create seamless, well-oiled IT infrastructures that allow our clients to focus on running and growing their organization. We also provide consulting services to help our customers make smart decisions on their IT investment lifecycle, and engage our resources from design all the way to implementation.

Simply put: we manage IT to enable better business decisions.

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