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Technical Writer
at Learning Technology Solutions
Miami, FL

Technical Writer
at Learning Technology Solutions
Miami, FL

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Description

Job Description

Technical Writer - This position requires on-site presence in Miami area (Doral). Candidates need to be able to discuss their experience in documenting infrastructure networking, storage, and telecom (Absolutely MUST have infrastructure experience).

Summary of Position:

This position involves documenting processes, procedures and deployments of the numerous infrastructure products and programs in use within enterprise Technology Solutions, corporation, and its affiliate companies. The incumbent will create outlines, step-by-step instructions, manuals and models of our infrastructure environments, as well as set the standards and best practices for on-going documentation efforts. The position involves collaborating with technical staff and users as required to evaluate documentation requirements, identify operating procedures, and create necessary product, project and operational documentation. The objective is to create detailed documentation or content that will best support deployment and usability of these products and programs. 

 

Principal Duties and Responsibilities:

·         Gathers, analyzes, and composes technical information.

·         Interviews product owners and users to elicit detailed information on company processes and systems.

·         Conducts research and ensures the use of proper technical terminology.

·         Translates technical information into clear, readable documents to be used by technical and non-technical users.

·         Ensures consistency, clarity, and quality in and across all types of documentation.

·         Engages in formatting, editing, and quality assurance on own work and the work of others.

·         Receives text from technical staff and rewrites documentation in a clear and concise style

·         Improves editorial and visual standards for documents and recommends new designs, layouts and procedures as needed.

 

Education and Experience Requirements:

·         Bachelor's degree preferred

·         3-5 years’ experience in technical writing

·         Technical Writing experience in Infrastructure required

·         Must have Process Modeling experience in Visio

 

Additional Requirements:

·         Working knowledge of networking, telecom, storage and computing

·         Ability to switch between multiple projects on tight timelines

·         Experience collaborating with engineers, support staff, visual designers, and subject matter experts

·         Ability to express ideas clearly

·         Passion for providing a great user experience

·         Proficient in Microsoft Office, Word, Excel, Power Point, Visio

·         Ability to work autonomously

·         Ability to work flexible hours

·         Takes initiative with minimal supervision

·         Consistently meets all deadlines

·         Minimal travel may be required

·         Proficient in English – verbally and in writing

·         Great attention to detail.

·         Strong interpersonal skills.

·         Great time management and multi-tasking.

 

Physical Requirements:

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the position. Duties, responsibilities and activities may change at any time with or without notice.

 

Company Description

WHO WE ARE
We provide on-demand access to industry leading Learning & Development Professionals specializing in LMS Services, Instructional Design & Technical Writing.
As a full-service staffing agency, we are dedicated to supporting corporate L&D organizations. We seek to create long lasting relationships that drive business value for both our clients AND our consultants.
We are not only experts in the Learning field, we also understand our client’s business. This results in our consultants delivering business results that satisfy CFOs and CLOs alike.

Website: www.Learning-Technology-Solutions.com

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