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US- Administrator-Systems
at Avenu Insights & Analytics
Carrollton, TX

US- Administrator-Systems
at Avenu Insights & Analytics
Carrollton, TX

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Job Description

Job Summary

The Systems Administrator is a critical role within the Avenu Infrastructure team. The Systems Administrator must perform both the role of a strategic thought leader able to assess the current state and help define the future state, as well as someone who is a hands-on tactical player able to implement and support all facets of the company’s systems. The Systems Administrator will plan, design, install, perform configurations, document, maintain, and troubleshoot Server and Storage equipment, and associated tasks that support core systems functions and services. A critical component of this role is the ability to act as a, public facing team member partnering with peer department stake holders, gathering business requirements for initiatives, developing a solution set, and executing the tasks to deliver the solution.


Required Qualifications


· Bachelor’s degree in Computer Science, Information Systems or a related field, or an equivalent combination of training and experience

· A minimum of 8 years of progressively responsible experience in a directly related area

· Excellent organizational skills

· Advanced knowledge and work experience of Windows 2008 and 2012 server.

· Strong working knowledge of Exchange 2016

· Strong working experience with AD, DNS, DHCP.

· Strong working knowledge with Hyper-V and VMware.

· Excellent understanding of iSCSI SAN architecture.

· Will support on-site and remote users where needed.

· Communicate with all levels of management orally and in writing.

· Strong troubleshooting skills.

  • Provide third level support, which includes centralized problem and service request resolution for customers; appropriate incident management including documenting journals, calls descriptions and solutions.
  • Servers as Technical Lead on major application upgrades and optimization efforts.
  • Acts as escalation point for service outages for System Administrators and Application Owners.
  • Performs Root Cause Analysis on production incidents with goal of identifying long term solutions and enhancements.
  • Acts as infrastructure Subject Matter Expert to facilitate planning, analysis, and design efforts of Application Development Teams in support of project work.
  • Provides the expertise needed to drive development of long term strategic technology roadmaps.
  • Supports Change Management process by acting as infrastructure representative and SME for proposed technical changes.
  • Conducts capacity planning for core infrastructure resources including virtual and physical servers, storage, and network.
  • Provides input on continual service improvement including process and procedures.

· Investigate industry trends and new technologies, providing guidance and recommendations to management to improve the level of service provided to the business, thru cost reduction and process efficiency.

  • Creates and maintains system and application documentation as part of the Configuration and Change Management process.
  • Performs daily system monitoring, verifies the integrity and availability of all hardware, server resources, systems and key processes as required.
  • Reviews system and application logs, and verifies completion of scheduled jobs such as backups as required.
  • Defines instructions and guidelines for system maintenance and operations.
  • Provide after hours on-call support for mission critical applications as required.

· Outstanding verbal, written and visual presentation skills

· Ability to work independently, establishing strategic objectives, project plans and milestone goals

· Support delivery, installation, and configuration of hardware and software

· Document results, including strengths, issues and lessons learned

Company Description

Avenu provides local governments with ways to achieve more predictable revenue that supports growth, fuels modernization and ensures compliance with mandated but underfunded programs. Avenu’s revenue enhancement and administrative solutions find and recover license, permit and other taxes that cities and counties struggle to collect. The insights and improved fiscal posture enables governments to deliver expected services and sustain a high quality of life for residents.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

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