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ANTOINETTE COOK-KEITH

Team Player/Hard Worker/Advocate

About Me

Energetic, empathetic, resourceful counseling advocacies empower professional with proven ability to connect with clients from diverse backgrounds.
Experience includes providing Mental Health counseling administrative and advocacy ability.
And case management services to adults in inpatient and outpatient settings.
Work with participants with behavioral diagnoses, co-occurring disorders and individuals living with terminal illness.
Work with Physician in office procedures, returning patients calls, Advocate and empower in collaboration with treatment team.
Empowerment liaison to the participants in the recovery process.
Strong computer skills required with essential understanding of computer data entry in Windows environment.
Special - Event Management & Account Receive Receivable Process invoices into computer system, Reconcile company credit card statements

Work Experience

Simpson House
Marketing & Sales/Event Coordinator
January, 2015 - November, 2018
  • Assemble and mail marketing mail outs -Promotional materials.
  • Assist in conducting facility tours for prospective clients/Leads.
  • Coordinate meet and greets for our guest and speakers for upcoming events.
  • Arrange nametags, parking spot and perform a variety of administrative details in reference to our guests and vendors for each event.
  • Keep a log of guests and speakers work schedules to coordinate upcoming events.
  • Giving out tickets to guest/clients and vendors.
  • Assistant to the director of Marketing and Sales that involve answering calls, cold calls, and setting appointment dates for director and guest speakers.
  • Coordinate receipts for fiscal department and intake Coordination.
  • REP software system entering in clients information.
  • Performed daily administrative tasks, scheduling appointments, and maintaining daily work schedules, facilitating an efficient office environment
  • Taking minutes for workshops and meetings, available for maintenance and clean up and make sure equipment is in good working order.
  • Assist with preparations, of booking the facility for events and equipment which is needed along with special projects, copy handouts as needed.
  • Process Check Request, and vendor invoices.
  • Set up Celebrity guests speakers with event and communicating from being to end of the process.
  • Excellent Customer Service Skills and put the clients first at all times.
  • REP software

Community Council for Mental Health and Mental Retardation
, Administrative Assistant/Advocate- Counselor
August, 2007 - March, 2015
  • Advocate and empowerment to the participants and veterans with mental Health issues.
  • Coordinates with other individuals Recovery Specialist and Certified Peers Specialist in the physical and behavioral care, victims of serious crimes sexual assaults.
  • Answer incoming calls to the agency and route to the appropriate department as well as provide front desk phone coverage for the agency.
  • Overhauled recordkeeping system from manual to computer-based,
  • Generated reports that assisted upper management with decision-making and were distributed to 200+ employees
  • Complete check request forms for contingency accounts and clients.
  • Run EVS reports twice a month to verify insurance changes for clients.
  • Input RIM outcome reports into PHMC, Credible
  • Input requisitions for supplies thru Erequestor, Audit Charts
  • Provide backup for billing into the PHMC program
  • Serve as a liaison for clients Logistic Care service for transportation needs schedule
  • Scheduled appointment psychiatrist appointments
  • Liaison for clients for probation, case managers
  • Vanstone Productions youth program, advocate for foster children part time youth organization

A.I Credit Company/ AIG
, Production Assistant
April, 2007 - July, 2007
  • Premium Finance Agreements check to verity that the contracts are listed and booked on the daily activity summary.
  • Check incoming calls, sorted incoming mail, stamped outgoing mail and verified checks from various agents.
  • Sent out VA letters to the agents with the premium finance agreements.
  • Completed D & B Scoring reports for the branch managers on a monthly basis.
  • Sent out renewal reports and letters to the agents and the insured.

Eric A. Shore Law Firm
, Legal Assistant
April, 2006 - October, 2006
  • Successfully enhanced attorney effectiveness by effectively managing the day-to-day practice administrative duties.
  • Screened calls, interviewed clients and responded to clients inquiries regarding their social security disability claims.
  • Compiled and maintained referral reports.
  • Scheduled appointments for various clients with lawyers.
  • Corresponded with medical providers in reference to medical information before court hearings.
  • Scheduled appointments for various clients with lawyers.
  • Successfully kept cases organized by establishing and organizing files; monitoring calendar, meeting deadlines, documenting actions, inputting information into file database and case management software.
  • Developed cases by maintaining contact with people involved in the case; scheduling depositions, preparing and forwarding summonses and subpoenas, and generation status reports.
  • Enhanced trial proceedings by organizing evidence, preparing exhibits, scheduling witnesses, ensuring that witnesses are ready when needed, taking courtroom notes.

Barbara Resources
, Human Resources Assistant
November, 2003 - March, 2006
  • Responsible for obtaining, recording, forwarding, and explaining human resource information.
  • They maintain human resources records, including applications, résumés, and applicant logs.
  • They also verify a job candidate's background by contacting references.
  • The HR Associate enrolls new employees by issuing forms and applications and is responsible for verifying completion.
  • They assist employees by explaining benefit programs, and avoid legal challenges by complying with legal requirements.
  • A crucial part of an HR Associate's job involves maintaining manager and employee confidence by keeping human resources information confidential.
  • Must be detail-oriented and have excellent organizational skills and the ability to work with confidential information.
  • Professional demeanor with a customer service focus.
  • Ability to multitask, prioritize and work effectively under pressure.

Social Security Administration
, Hearing Reporter
November, 1998 - May, 2000
  • Assisted Administrative Judge in Social Security Disability Hearings
  • Serve as liaisons between the medical experts and Attorneys client and interpreter
  • Receives requests from court officials, lawyers, the public, police department, and prison Officials as related to court operations.
  • Sorts and files legal documents, case folders and other papers according to filing system
  • Data input of pertinent court outcome information from courtroom and other matters.
  • Preparing court lists, obtaining the necessary case records for Administrative Law Judges,
  • Assisted in the hearings with Judges to record additional supportive data pertaining to case histories, summarizing case dispositions directly onto the court lists for distribution to appropriate personnel for clients within Social Security disability Hearings and other court related agencies, and coding and entering dispositions into appropriate computer systems.
  • Conduct in-person and telephone interviews with litigants and attorneys to obtain and update case and demographic information into the system.

Education

University of Phoenix, Bachelors in Psychology & Assoicates in Criminal Justice, Psychology & Criminal Justice
2014 - 2016
  • The House of Representatives Award.
    I'm involved with the Honorable Anthony Hardy Williams health care initiative and co-chaired the West Philadelphia Young Basketball Players Association.
    Active with the 46th and Haverford Avenue YMCA and the Christian Street YMCA. I volunteered as an outreach worker during the annual AIDS Walks in Philadelphia. Served as the Logistics Manager for Community Council for Mental Health and Retardation and a member of the Lee Cultural Center Advisory Council. Director of Vanstone Productions Foundation

  • Philadelphia Front Page New /Philly Connection


Center for Innovative Training and Education, Certificate in Secretarial Science/Word - Secretarial Science/Word Processing, Business English and Math
1992 - 1993
Addison High School, High School Diploma
1980 - 1984

Skills

  • INCOMING CALLS
  • ADMINISTRATIVE ASSISTANT
  • AUDIT
  • BILLING
  • FRONT DESK
  • FRONT DESK PHONE
  • LIAISON
  • MENTAL HEALTH
  • CUSTOMER SERVICE
  • RECEPTIONIST
  • RETAIL SALES
  • SCHEDULING
  • ADMINISTRATIVE TASKS
  • ANSWERING
  • EXCELLENT CUSTOMER SERVICE SKILLS
  • INVOICES
  • LEADS
  • MAINTENANCE
  • MARKETING
  • PROMOTIONAL
  • SALES
  • ASSOCIATE
  • DETAIL-ORIENTED
  • EXCELLENT ORGANIZATIONAL SKILLS
  • HR
  • HUMAN RESOURCES
  • ORGANIZATIONAL SKILLS
  • DISABILITY
  • SECURITY
  • CODING
  • FILING
  • INTERPRETER
  • LEGAL DOCUMENTS
  • OPERATIONS
  • TELEPHONE
  • SECRETARIAL
  • WORD
  • CASE MANAGEMENT
  • CLAIMS
  • DATABASE
  • DOCUMENTING
  • FILE
  • LEGAL ASSISTANT
  • COMPUTER DATA ENTRY
  • CREDIT
  • CREDIT CARD
  • DATA ENTRY
  • ENERGETIC
  • OUTPATIENT
  • PROCESS INVOICES
  • SELF MOTIVATED
  • STAFFING
  • CONTRACTS
  • FINANCE
  • INCOMING MAIL

Languages

English
Full professional proficiency

Networks