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beverley anne Ramayia

Executive Personal Assistant

About Me

Date of Birth: 12 March ~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~ Home Language: English ~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Work Experience

University of Pretoria
Senior Assistant to Dean of the Mamelodi Campus
December, 2016 - January, 2019
  • Industry: Education Duties:
  • Deal promptly with all requests from the Dean in a competent, efficient and professional manner.
  • Escalate relevant departmental queries accordingly.
  • Support effective teamwork within the faculties
  • Engage in appropriate training interventions to promote own professional development.
  • Ensure to demonstrate the University's values on a daily basis.
  • Ensure accuracy of documentation.
  • Perform an efficient and accurate administrative function.
  • Co-ordinate and arrange detailed travel arrangements and ensure to comply with all the documentation for International travel-related meetings.
  • Support with the managing of the Dean's calendars and effectively schedule appointments.
  • Pro-actively screen incoming calls, correspondence and respond independently where possible.
  • Collaborate in supporting two-way communication between various internal and external stakeholders.
  • Maintain an efficient filing system and easy access to documents
  • Deliver and/ or collect documentation or persons, according to instructions.
  • Set-up and provide refreshments for meetings and/or presentations.
  • Assist with minute taking and distribution of minutes
  • Assist with distribution of high level notices to all faculties
  • Responsible for booking of venues and faculty events
  • Assist with Facility management (Cleaning staff) Reason for leaving: Relocation

T-Systems - Midrand
, Personal Assistant to CEO
June, 2013 - June, 2016
  • Position Held: Personal Assistant to CEO

Date of Commencement
, Executive PA to CFO
June, 2011 - May, 2013
  • Industry: IT Duties:
  • Screening of telephone calls
  • Diary management
  • arranging appointments
  • Receiving of messages and escalations
  • typing/word processing
  • Document control
  • Meeting arrangements and Minutes
  • using a variety of software packages
  • arranging flights / transport and accommodation
  • managing department databases
  • implementing and maintaining procedures/administrative systems
  • liaising with staff, suppliers and clients
  • preparing letters, presentations and reports
  • event management

HUAWEI TECHNOLOGIES - WOODMEAD
, Admin Executive
May, 2008 - November, 2010
  • Industry: Telecommunications Duties: Office Administration
  • Responsible for all Administration and Building Management within the Organization
  • Report directly to the COO
  • Generate reports / presentations to Snr management
  • Responsible for Admin staff
  • Managing Employment Equity Issues
  • Assisting with Labour Relation Matters
  • Responsible for building rental payments and oversee payments to external customers including: Leasing office premises, paying office rentals to building management
  • Dealing with any queries related to building management
  • Redecorating of offices when required
  • Maintaining and creating some structure to existing offices
  • Managing the cleaning staff
  • Managing the receptionists in all 3 buildings
  • Dealing with the Telkom payments
  • Assisting with the fleet management
  • Preparing reports and presentations
  • Information management specific to the requirements of the department.
  • Working in a team with a high level of accuracy and sustained dedication.
  • Liaise with the all departments within the company, channel queries, report complaints and submit requests for assistance.
  • To offer Admin support for the organization at top management level.
  • General office organization, administration and management
  • Generate office reports and memorandums
  • Minutes of meeting incl transcribing.
  • Follow up on action items and submit reminders on overdue action.
  • Screen and transfer calls.
  • Record messages.
  • Compile agendas and distribute prior to meetings.
  • Coordinating departmental workshops and meetings
  • Arranging travel (local and international) accommodation for top management.
  • Interaction and communication with stakeholders at all levels.
  • Drafting responses and circulation.
  • Staff Supervision
  • Monitor staff performances
  • Manage daily activities of the staff ie Receptionists, Housekeeping and Drivers
  • Arrange tie tables and temp staff where needed
  • Monitor time and attendance incl overtime
  • Staff coaching where required Facility Management
  • Cleaning staff allocations to relevant areas
  • Liaise with sub contractors on Building maintenance specifications and coordinate maintenance regarding all aspects of the building/offices
  • Oversee Job completion by maintenance/subcontractors before submitting to accounts department.
  • Supervising staff
  • Maintain record of maintenance issue and subcontractor call outs.
  • Acquire quotations where upgrade/alterations are needed.
  • Maintaining cleaning specifications and allocating and monitoring staff to functions within the cleaning services department in relevant areas;
  • Supervising, training and development of staff within the Department;
  • Evaluating qualified standards and specifications and investigating deviances from the specifications;
  • Continuous evaluations of specifications and making recommendations to improve services of the Department;
  • Ensuring that services comply with Health and Safety Standards, SABS and ISO standards, and rectifying non-compliance issues;
  • Daily inspections of dedicated facilities, recording findings and rectifying deviances from specifications;
  • Obtaining information of specialised and after hours programmes for rendering services through liaising with the Events Co-ordinator;
  • Liaising with personnel and users of facilities to ensure that any concerns are addressed, and reporting back to clients to ensure satisfaction;
  • Determining products and materials required and ensuring the availability and purchasing of the products;
  • Scheduling and implementing pest control and implementing the relevant schedules;
  • Scheduling and implementing industrial hygiene and deep cleaning;
  • External building cleaning, drawing up of washing schedules of outside buildings, cleaning of inaccessible windows, cleaning of garden furniture and external areas, ensuring work is done on an on-going basis and according to specifications.
  • IT Support 1. Overseeing SLA agreements regarding call prioritising 2. Logging of all faults to service provider.
  • 3. Maintenance of any tools or equipment supplied.
  • Stock Controller (Equipment Warehouse)
  • Record Keeping of stock levels
  • Knowledge of telecoms equipment
  • Receiving and dispatching of stock
  • People Soft knowledge
  • To maintain Warehouse security and safety standards
  • Administration of warehouse records
  • SLA knowledge
  • Liasing with suppliers
  • Negotiation skills and staff supervision Reason for Leaving: Contract Post

CIPRO
, Office Manager - CEO
April, 2006 - September, 2007
  • Industry; Government Duties:
  • Financial management within the CEO office
  • Maintaining Govt procedures and policies
  • Managing projects
  • Written and oral communication with other govt.
  • dept.
  • Generating reports
  • Proof reading of CEO documentation
  • Liaison with Executive Team
  • Handling telephonic enquiries for the department
  • Advise and support to CEO
  • Financial administration
  • Preparation of Board packs for meetings
  • Taking accountability for the PA and junior admin staff
  • Coaching and performance management for junior admin staff
  • Budget control for the section
  • Planning and Coordination of Meetings
  • Compiling of Stats / Reports.
  • Maintaining and updating of staff structures for department
  • Preparation and review of presentations
  • Directing Customer queries and complains
  • Co ordination of functions
  • Co ordination of travel for CEO
  • Ensuring office staff responsibilities are completed.
  • Logistical support functions Reason for Leaving: contract ended

CSIR
, Executive PA - CEO (Defense Peace Safety & Security)
November, 2005 - March, 2006
  • Industry: Research Council Duties:
  • Receive and process documentation
  • Filing confidential documentation
  • Liaising with other government dept.
  • Travel arrangements for the office of the CEO
  • Petty Cash handling
  • Telephone duties and routing calls to relevant dept
  • Emails and internet
  • Research on govt.
  • matters for the CEO
  • Preparing presentation and board documents
  • Co ordinate official meetings and functions
  • Financial management within the CEO office
  • Maintaining Govt.
  • procedures and policies
  • Managing projects
  • Problem solving
  • Written and oral communication with other govt.
  • dept.
  • Generating reports Reason for Leaving: contract position

Cell C
, Executive PA to Sales Executive
May, 2003 - October, 2005
  • Industry: Telecommunications Duties:
  • Responsible for Communications function working in cooperation with Corporate Communications Full responsibility for all marketing activities working in cooperation with the Marketing Division Professionally planned and effectively executed CSI project launches To Manage projects with sports sponsorship properties Professionally planned and effectively executed CSI programmes Support for Fundraising, social networking etc. Proper documentation and inputs based on clear and concise written reports
  • Manage the Call Centre regarding incoming queries
  • Manage procedures and policy for sales environment
  • Generate reports and monitor targets
  • Generate Technical Reports
  • Implementation of admin structure to junior staff
  • Customer relations internally and externally
  • Manage documentation for workshops and ex meetings

Telkom SA
, Regional Manager - Equipment Stores
December, 1995 - February, 2003
  • Industry: Telecommunications Duties:
  • Manage and co ordinate the receive and dispatch of spares for the Region
  • Financial Administration
  • Control Budget for spares for the Region
  • Maintain stock levels and ensure upgrade on equipment
  • Manage safety / health aspects within the store
  • Manage Staff (13) and set performance standards
  • Manage staff performance and assess competencies - PDMS)
  • Develop and Coach staff
  • Manage performance of sub centers (7)
  • Determine resource requirements
  • Manage Operational Resources
  • Manage the usage of the vehicles within the section
  • Manage processing of documentation - invoices, CPA's etc
  • Compile Policies and Procedures and Guidelines
  • Compile Reports - Regionally and Nationally
  • Presentations to Snr Management
  • Research new products for the Network
  • Plan and co ordinate meetings with Snr Management Reason for Leaving: Took a package MANAGEMENT COURSES AT Telkom SA
  • Recruitment and Selection Procedures
  • KT
  • Team Leader Development
  • A Manager's Primer for Ensuring Accountability
  • Advanced Management Negotiations
  • Brainstorming and Promoting Creative Thinking
  • Building a Quality Management System
  • Business Management and Strategy
  • Communicating as a Leader
  • Communication Skills and Positive Attitude
  • Competencies for Tomorrow's Mangers
  • Confronting and Resolving Conflict
  • Continuous Learning for Tomorrow's Mangers
  • People Management
  • Labor Relations Act
  • Employment Equity

Education

Superior Training College, Diploma, Office Management
1984 - 1984
  • Youth Counselor
    Secretarial mentor


Superior Training College, Diploma in Office Management - Document Management
1984
  • Office Routine
  • Event / Conference / Travel arrangements
  • Document Management
  • Team building
  • Conflict management
  • Problem solving
  • Effective Communication
  • PC packages eg.
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Access
  • Microsoft PowerPoint
  • Email OFFICE MANAGEMENT TRAINING
  • Time Management
  • Professional Writing skills
  • The power of Image
  • The Evolving Manager
  • Telephone Etiquette
  • Meeting / Event Co ordination
  • Labour Relations
  • Facility Management
  • Impeccable Work Behavior
  • Advanced Microsoft Excel
  • Advanced Microsoft Word
  • Intro to Walker
  • Get the basics right
  • Communicating effectively Hobbies / Interest: Music (Praise and Worship Team), Gym. I enjoy spending time with my sons whenever the Opportunity arises.
  • Josh and Edward are medical doctors.

University of SA, BCOM Marketing Management
1983

Skills

  • DOCUMENTATION
  • TELECOMMUNICATIONS
  • BUDGET
  • BUSINESS MANAGEMENT
  • COMPILE REPORTS
  • DISPATCH
  • INVOICES
  • NEW PRODUCTS
  • PDMS
  • RECRUITMENT
  • TRAINING
  • ARRANGEMENTS
  • COACHING
  • FILING
  • SECURITY
  • TRAVEL ARRANGEMENTS
  • TYPING
  • MARKETING
  • TELEPHONE
  • ADMIN SUPPORT
  • BUILDING MAINTENANCE
  • BUYING/PROCUREMENT
  • CIRCULATION
  • DISPATCHING
  • DRAFTING
  • Drivers
  • FLEET MANAGEMENT
  • GENERAL OFFICE
  • HOUSEKEEPING
  • INDUSTRIAL HYGIENE
  • INSPECTIONS
  • ISO
  • ISO STANDARDS
  • IT SUPPORT
  • LEASING
  • LOGGING
  • MAINTENANCE
  • MANAGEMENT LEVEL
  • OFFICE ADMINISTRATION
  • OFFICE ORGANIZATION
  • PAYING
  • PAYMENTS
  • PEOPLE SOFT
  • PURCHASING
  • QUOTATIONS
  • SAFETY STANDARDS
  • SATISFACTION
  • SCHEDULING
  • TIME & ATTENDANCE
  • TIME AND ATTENDANCE
  • TRANSCRIBING
  • CORPORATE COMMUNICATIONS
  • CSI
  • CUSTOMER RELATIONS
  • FUNDRAISING
  • NETWORKING
  • SALES
  • SALES EXECUTIVE
  • MANAGING PROJECTS
  • CORRESPONDENCE
  • INCOMING CALLS
  • DATABASES
  • DOCUMENT CONTROL
  • FINANCIAL MANAGEMENT
  • LIAISON
  • OFFICE MANAGER
  • PERFORMANCE MANAGEMENT
  • ANSWERING
  • DICTATION
  • FINANCE
  • ORDERING
  • PROBLEM SOLVING
  • CASH
  • CASH HANDLING
  • PROCESS DOCUMENTATION
  • ROUTING CALLS
  • ACCESS
  • CONFLICT MANAGEMENT
  • DOCUMENT MANAGEMENT
  • ETIQUETTE
  • EXCEL
  • MICROSOFT ACCESS
  • MICROSOFT EXCEL
  • MICROSOFT POWERPOINT
  • MICROSOFT WORD
  • MS ACCESS
  • OFFICE MANAGEMENT
  • POWERPOINT
  • TEAM BUILDING
  • TIME MANAGEMENT
  • WORD
  • WRITING SKILLS
  • MARKETING MANAGEMENT

Languages

English

Full professional proficiency

Networks