Bryan Wiley

Work Experience

RCM Health Care Services
October, 2013
  • Vendor for New York City Department of Education
  • Working with individual student to reinforce learning of materials or skills initially introduced and outlined by teacher
  • Assists the staff in devising special strategies for reinforcing learning materials and skills based on a sympathetic understanding of individual student, their needs, interests, and abilities
  • Monitors work, corrects papers, and supervises curriculum-based testing and makeup work as assigned by teacher
  • Performs clerical, classroom maintenance, and instructional duties as assigned by teacher
  • Alerts the staff to any problem or special information about an individual student
  • Performs assigned supervision of students during lunch periods, play periods, and on field trips
  • Performs assigned non-instructional classroom duties, such as snack time, etc.
  • Interact closely with other students, teachers, and school administrators
  • Performs other duties at principal request

Tulsa Public Schools, District One
, Teacher Assistant/Assistant Teacher/Substitute Teacher
September, 2011 - August, 2012
  • Responsible for providing instruction, and managing the classroom environment 9/2009 - 12/2010
  • Promoted student learning in the absence of the regular classroom teacher
  • Conducted learning exercises with small groups of students
  • Participated in daily/long range lesson & classroom activity planning
  • Assisted with all playground/lunch/field trips
  • Entered test scores, printed/scanned answer sheets/generated various reports
  • Worked cooperatively with teachers, administrators, consultants to ensure a smooth operation
  • Assisted with PTA activities, Open House, Workshops, etc
  • After School, assisted students with homework assignments, monitor all activities
  • Assigned other duties as principal's requested

Deloitte Touche Tohmatsu
, IT Help Desk Analyst & Meeting/Budget Planner
September, 2004 - February, 2007
  • Sales/Service and managing data on proprietary new in-house tracking system, "Global Smartnet", a CRM tool that tracks Contacts, Organizations, Opportunities, & other account management data for Deloitte branches (Internal only)
  • Call Center (10 People Staff) Internal only, inbound/outbound calls
  • Collaborated with network analysts and designers to create optimal network design topologies and configurations
  • Assisted with brochure wording, testing all entry fields and making recommendations to improve usability and functionality
  • Increased depth and breadth of training brochure from 23 pages to 316 pages
  • Provided access to all versions of Global Smartnet, USA, Europe, Asia, South America, and Africa
  • Responded to incoming calls, emails, faxes, regarding network connectivity problems
  • Monitored and tested network performance and provided network performance statistics and reports
  • Assisted Client Teams (Deloitte branches) by uploading data and entering transactions in Global Smartnet and communicating via conference calls, emails, fax, and in person meetings
  • Tracked sales, revenue, and billing for all branches
  • Prepared, maintained and adhered to procedures for logging, reporting, and statistically monitoring network data
  • Implemented a new system for tracking vendor contracts/documents
  • Managed assigned projects in area of meetings/event planning
  • Participated in contract negotiations and evaluations with a variety of vendors

, Deloitte Touche Tohmatsu-Big Four Accounting/Financial Advisor
December, 2003 - September, 2004

, Associate
June, 2002 - September, 2004
  • Associate 6/2002 - 9/2004
  • Entered data on proprietary in-house software programs
  • Answered very busy phoned, scanned, collated, faxed, and filed documentation as needed
  • Call Center, answered busy phones (inbound/financial institutions only), updated information
  • Backup for other administrative duties

Prudential/Call Center
, Thomson Reuters-Clerical, Credit Suisse-Banking
June, 2002 - December, 2003


University of Oklahoma, Journalism