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Donte Burks

Lead Case Manager/Trainer

About Me

Owner/Operator of Mister Emporium Online Store.

Work Experience

PCR Administrative Solutions
Lead Case Manager
August, 2016 - Present
  • - Manage and Oversee the duties of Case Managers.
    - Communicate with clients regarding case status.
    - Ensure Quality of work is upheld on every case.
    - New Hire Training.
    - Provided advisory information to case managers as needed.


Telenetwork
, Technical Support Represenative
August, 2012 - June, 2015
  • - Handled in bound calls from internet customers.
    - Provided Technical Support.


The Dump Furniture Co.
, Team Lead
September, 2009 - July, 2010
  • - Supervisory roll to Customer Service Agents.
    - Handled customer escalations
    - New Hire Training.


DISH Network
, Dr. Dish Technical Support Rep
August, 2008 - February, 2009
  • - Handled customer escalations regarding customer technical and billing issues.
    - Setup Truck-rolls to customers for issues unresolved over the phone.


Education

DeVry University, Assoc of Applied Science, Web Graphic Design
2009 - 2011
  • Web Graphic Design


Skills

  • Management
  • Team Building
  • MSOFFICE
  • HTML
  • Photoshop - Imaged editing
  • Photoshop - Marketing & Ad Design
  • Marketing
  • Internet Technical Support
  • Minor Javascript
  • Video Editing

Languages

English

Full professional proficiency

Networks