Big_thumb_open-uri20190305-489-vn8wyx

Jim Moreland

160 Andrien Road, Glen Mills, PA · 610-551-4080 streamer@gmail.com ·www.linkedin.com/in/jim-moreland-72129918/

About Me

With over 20 years of experience in Information Technology, I have a profound understanding of IT and an ever-growing interest in learning innovative technologies. I am seeking a career within an environment that offers utilization of both my technical and customer service skills. I am experienced with networking and infrastructure and have been a valued member of many teams, as well as, led numerous groups to success.

Work Experience

TECHNOLOGY SUPPORT SPECIALISTS
September, 2013 - October, 2018
  • For Perdue Farms I resolve various issues within computer operations for all levels of users, including but not limited to:
  • Provide excellent customer service to call in users, online ticket requests, and other issues.
  • Troubleshoot and resolve issues on desktops, laptops, iPhones, iPads, and other peripheral devices.
  • Initialize and support new users for over 200 computer desktops and laptops.
  • Troubleshoot, train and guide new users on software for Human Resources, Product Management, Transportation, and other various custom programs.

, TECHNICAL ASSOCIATE, STAPLES
November, 2011 - June, 2012
  • For Staples, I worked as a technician and a salesman.
  • I was able to promote excellent customer service while balancing technological requests.
  • Responsible for the intake and evaluation of PCs to recommend solutions to the customer.
  • Create and maintain strong relationships with management and customers.
  • Delivered recommendations to the public regarding electronic products and PC related accessories.
  • Served as a backup associate to all areas of the store, including the Copy Center.

NETWORK INFRASTRUCTURE SPECIALISTS, ERNST AND YOUNG, LLP
, NETWORK INFRASTRUCTURE SPECIALISTS
May, 1998 - January, 2009
  • At Ernst and Young, I was tasked with managing a LAN/WAN enterprise environment using a multiple network operating system where the LAN was part of a global enterprise network.

    Provided multiple network services to a large client base.
    Implemented migration from Novell to Microsoft based network operating systems (NOS).
    User and group transfer from Novell NDS to Microsoft Active Directory using Quest migration tool.
    Managed transition of Cisco VOIP 4506 switches to a VOIP cutover.
    Cisco switch configuration, access point configuration, and installation.
    LAN environment design using MS Visio.
    Maintained disaster recovery and tape backups using Arcserv.
    Provided technology solutions for business consultants, requiring multiple platform connectivity.
    Analyzed and maintained software load-sets containing basic office tools, database management,
    email and custom accounting software.
    Three years of general desktop/laptop repair, software, and hardware.


Education

, CERTIFICATION - ALPHANET SOLUTIONS
2003
  • MAY 2003 CERTIFICATION, ALPHANET SOLUTIONS Training on Windows Net Server 2003.

, CERTIFICATION - INFOTEC
2001
  • JANUARY 2001 CERTIFICATION, INFOTEC Novell Netware 5 administration.

, CERTIFICATION - SELF STUDY
2000
  • APRIL 2000 CERTIFICATION SELF STUDY, PRODUCTIVITY POINT INTERNATIONAL Windows 200 Professional.
  • Lotus Notes R5.

AMERIDATA INSTITUTE, CERTIFICATION
1995
  • Certified Advanced Administration.

PENNSYLVANIA INSTITUTE OF TECHNOLOGY, CERTIFICATION - Computer Electronics
1984

Languages

English
Full professional proficiency

Networks