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Laura McCoy

Looking for a New Start

About Me

Experienced customer service and client relations manager; versatile and capable in relationships with clients, co-workers, and executives alike.
Dependable; smart; adaptable; extremely quick learner.
Challenging projects are most welcome.

Work Experience

The Daylight Company LLC
Customer and Client Relations Specialist
August, 2013 - April, 2019
  • (remote position) Handled all incoming customer and client phone calls and emails for the North America region, including technical assistance, sales, shipping logistics, customer service, and warranty product returns.
  • Processed all North America purchase orders.
  • Assisted with increasing sales by nearly $3,000,000 annually.
  • Monitored MAP (Minimum Allowed Pricing) across the United States and contacted any distributors in violation.

Walmart Stores
, Cashier
June, 2012 - January, 2013
  • Processed credit card, check, and cash transactions for goods purchased.
  • Provided and maintained a high level of customer service during each transaction

National Fulfillment Services
, Customer Service Manager
March, 2007 - August, 2011
  • Managed a top client account including all customer complaints, escalated calls, returns, and general order processing information for top customers of the client.
  • Communicated updates and policy changes to the Customer Service Representative Team.
  • Communicated with client on near-daily basis for sales updates, customer relations, and logistics information.

Education

Delaware County Community College, Associates Degree - Accounting
  • Associates Degree

Pennsylvania Institute of Technology, Associates Degree - Medical Office Management
  • Associates Degree

Skills

  • CUSTOMER SERVICE
  • RECEPTIONIST
  • RETAIL SALES
  • LOGISTICS
  • SALES
  • CLIENT RELATIONS
  • INCREASING SALES
  • PRICING
  • PURCHASE ORDERS
  • SHIPPING
  • TECHNICAL ASSISTANCE
  • WARRANTY
  • CUSTOMER RELATIONS
  • CUSTOMER SERVICE MANAGER
  • CUSTOMER SERVICE REPRESENTATIVE
  • ORDER PROCESSING
  • CASH
  • CASHIER
  • CASHIERING
  • CREDIT
  • CREDIT CARD
  • ACCESS
  • CITRIX
  • EXCEL
  • MICROSOFT OFFICE
  • MS OFFICE
  • OUTLOOK
  • POWERPOINT
  • WORD
  • ACCOUNTING
  • MEDICAL OFFICE MANAGEMENT
  • OFFICE MANAGEMENT

Languages

English
Full professional proficiency

Networks