Mathew Moffitt

Confidential | Customer Service - Fraud Specialist

About Me

Currently Enrolled in St. Louis Community College’s Cybersecurity Program. My original intention was to complete a degree in Landscape Design , because of its relation to Geographic Information Systems (GIS). The school recently deleted this program.

However the National Security Administration and Department of Homeland Security has just designated St. Louis Community College as a National Center of Academic Excellence in Cyber Security education. The programs curriculum offers many of the skills needed to be an analyst. Including Secure E-Commerce and E Government.

Expected Graduation May 2019. With plans to complete a certificate in Geographic Information Systems or to complete a bachelors degree in Information Systems. Other courses I have participated in because of the connection to GIS have included an online course on Tropical Coastal Ecosystems and a Lidar workshop at the GEOYOU conference in the Cortex. Hopefully that gives you a better understanding of my motivation and recent history.

Work Experience

Customer Service - Fraud Specialist
October, 2017
  • I escalate complex cases to more senior staff for guidance/assistance.

  • Maintain or exceeds established service level agreements to minimize potential revenue losses.

  • Contacts and effectively communicates with customers and internal partners to ensure all SLAs are achieved.

  • Effectively manage incoming communication via multiple channels (Email and Customer Relationship Management systems) external customers; resolves all issues within established service-level agreements;

  • Maintains or exceeds established standards for customer service, and resolves minor issues with little or no supervision; escalates complex issues as necessary;

  • Effectively uses an internal escalation path for reviews requiring additional due diligence